How do I collect browser logs for troubleshooting?
Follow the below steps to get browser logs from a Samsung Mobile device :
1
Sign into SamsungKnox.com using the browser Google Chrome or Mozilla Firefox
2
Navigate to webpage where you are experiencing the issue.
- Ex: If you cannot access the Knox Mobile enrollment console, launch it through your Knox dashboard.
- Ex: If you cannot access the Knox Mobile enrollment console, launch it through your Knox dashboard.
3
While on the webpage, click " Ctrl + Shift + I " on your keyboard to open Developer tools.
4
Next click the " Network tab " and select the " checkbox " next to Preserve log.
5
Refresh the page to replicate the issue.
6
In the network log that appears, right-click any file and select Save as HAR.
- You can then share this HAR log file with Knox Support.
- You can then share this HAR log file with Knox Support.