How to change configured devices to a different license key in Knox Configure

Overview
- Follow the steps below to identify how to switch a KNOX configured device to a different license (e.g. a trial license) without unassigning the device.
- If the old license is about to expire, these steps must be performed before the license expiry date.

- When a KNOX configure license (trial or commercial) expires, there is a 30 day grace period to accommodate license renewal delays, after which any devices associated with the license are automatically unassigned from the profile they were configured to.
- If the same license key is renewed, there is no action required and you can continue to use the key as normal. You may also replace it with a new key within 30 days to avoid KNOX configure unassigning your devices.
- If a device is no longer in the "configured" state, KNOX configure cannot push profile updates or any other changes to the device.
- The device must manually trigger KNOX configure for any profile changes to be applied.

- There are three options to manually trigger KNOX configure:

1 From a browser on the device, navigate to configure.samsungknox.com, then select Re-enroll.
2 Navigate to the device settings > About Device > Software Info > Knox Configure > Apply latest profile.
3 Factory reset the device.

NOTE — If a device is automatically unassigned from KC, it remains configured to the profile unless the device user performs any of the 3 actions above. If the device is in the "Unassigned" state when the device user performs one of the 3 actions, then the device will be configured.

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