Check out the information codes on my washing machine
If the washing machine fails to operate, you may see an information code on the screen. Check the codes and instructions below and try the suggestions that are given. If any code keeps appearing on the screen, contact a local Samsung service centere for further support.
What is an information code?
The washing machine displays the information codes which can help to understand what is occurring with your machine. Therefore, if the washing machine fails to operate, check the control panel first. In most cases, it is not a mechanical problem.
Frequently displayed information codes
|
4C,4E,E1 |
Water is not supplied.
-Make sure the water taps are open. -Make sure the water hoses are not clogged. -Make sure the water taps are not frozen. -Make sure the washing machine is operating with sufficient water pressure. -Make sure that the cold water tap and the hot water tap are properly connected. -Clean the mesh filter as it may be clogged. -All buttons will be disabled for 3 minutes after the information codes appears. |
|---|---|
|
5C, 5E |
Water is not draining.
-Make sure the drain hose is not frozen or clogged. -Make sure the drain hose is positioned correctly, depending on the connection type. -Clean the debris filter as it may be clogged. -Make sure the drain hose is straightened all the way to the drain system. -If the information code remains, contact a customer service center. |
|
dC, dE |
Operating the washing machine with the door open.
-Make sure the door is properly closed. -Make sure laundry is not caught in the door. |
|
OC,OE,OF |
Water has overflowed.
-Restart after spinning. -If the information code remains on the display, contact a local Samsung service center. |
|
Ub, UE |
Spinning does not work.
-Make sure laundry is spread out evenly. -Make sure the washing machine is on a flat, stable surface. -Redistribute the load. -If only one item or clothing needs washing, check message will be shown in the display. |
|
AC, AE |
Check communications between main and sub PBAs.
-Turn the machine off, and restart the cycle. -If the information code remains, contact a customer service center. |
|
DDC, ddC |
The Add Door opened without pressing Start/Pause (Hold to Start).
This message appears when you open the Add Door without pressing Start/Pause (Hold to Start). If this happens, do one of the following: -Press the Add Door to close properly. Then, press and hold Start/Pause (Hold to Start) and try again. -To add laundry, open the Add Door and input laundry. Close the Add Door properly. Then, press and hold Start/Pause (Hold to Start) to resume operation. |
Note:
- If you find an information code that is not listed on this page, please find a manual with the specific model number.
- It may have a different code depending on the model.
The MEMS sensor is not working properly. The MEMS sensor is basically a vibration sensor that tells the control board that the machine is experiencing an out-of-balance condition.
Solutions
- Turn the machine off and restart the cycle.
- Check that the add-wash door is closed properly, then turn the machine off and restart the cycle.
This code can be displayed when the machine has had interrupted power or an irregular of the electrical current was supplied to the machine. (Low or high voltage was detected, or the electronic control needs to be checked.)
Solutions:
- Check if power is supplied properly.
- Check if the plug was connected to the power supply properly.
- Check whether a plug receptacle is used. When the connecting wire is 1m, a momentary voltage may drop up to 10 V.
Check the high temperature heating system.
Solutions
- Turn the machine off, and restart the cycle.
- Check that the add-wash door is closed properly, then turn the machine off, and restart the cycle.
The water level sensor is not working properly.
Solutions
- Turn the machine off, and restart the cycle.
- Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.
PC, PE
when the position of the clutch can't be detected.
PC1, PE1
After the position of the clutch is detected, if the signal from the clutch hall goes wrong,
Solutions
- Contact a customer service center.
Note:
- It may have a different code depending on the model.
- If any code keeps appearing on the screen, contact a Samsung service centre for further support.
- It could be a mainboard issue so you may also need to contact us to book a repair visit.
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