Fix a Blocked Washer Display and Unresponsive Buttons
Last Update date : 2024-08-28
If the display on your washing machine is unresponsive and the button won’t select a different cycle, please check the following:
- Check Power: Ensure the washer is plugged in and the circuit breaker hasn't tripped.
- Child Lock: Disable Child Lock if it's activated.
- Control Lock: Press and hold relevant buttons (refer to the manual) to deactivate.
- Door: Ensure the door is properly closed, as the washer will not initiate any cycle if it is open.
- Reset: Unplug the washer for 60 seconds and plug it back in.
- Service: Contact Samsung support if the issue persists.
The child lock feature in a washing machine helps prevent accidental button touches. Because the washing machine is at a height accessible to children, they might accidentally press buttons that could disrupt its operation.
If the washing machine's child lock icon is on or flashing., it means that the child lock is on. Hence, turning off the child lock will usually solve the issue.
To activate/deactivate the child lock, there are ways to do it:
1
Press the Temperature + Spin button for 3 seconds at the same time.
2
Press the rinse and spin buttons for 3 seconds at the same time.
3
Press - and + for 3 seconds at the same time.
Note:
- If the lock sign is always on in your Samsung washing machine display, you may need to unplug the washer from the power source for 60 seconds and then try again.
- Please refer to your user manual for instructions on how to activate or deactivate the child lock in your washing machine.
- If you are still facing the same issue, you can contact us and our helpful agents will help you to check the issue or to book a service visit at your place.
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