How to fix the washing machine with 5C error?
The 5E or 5C error on your washing machine means there's a drainage problem. It's often caused by a blocked filter or a kinked drain hose. Check and clean the drain hose, ensuring it's installed correctly.
Warning: If a cycle with hot water temperature settings was run recently, the water in the washer may be very hot. Allow approximately one hour for the water to cool before performing this procedure to avoid possible injury.
Your washing machine's drain pump is responsible for pumping water out of the main drum so that it can be drained away. The drain pump filter protects the pump by filtering the water that drains out of the drum. However, over time, lint builds up in the filter and small items such as coins, hair clips, or hair can become trapped in the filter. If the filter is clogged, your washing machine may not drain properly.
If your machine is having trouble draining, it is important to check that the drain hose has been installed correctly so that the water from your machine can drain away properly.
If the drain hose is set over the edge of a wash basin:
The drain hose must be placed between 60 cm and 90 cm above the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.
If the drain hose is connected via a spigot:
If you have recently installed your washing machine, make sure that you have removed or cut off the blanking cap.
If the drain hose is connected via a standpipe:
Note:
- The drain standpipe requires a minimum diameter of 5 cm and a minimum carry-away capacity of 60 litres per minute.
- For detailed instructions on how to install the drain hose for your Samsung washing machine (Top / Front), please click here.
If the drain hose is clogged or blocked, your washing machine might not be able to drain properly. Check the drain hose for blockages and clean it to ensure that the water can drain away.
Note : You might need to use a screwdriver or a wrench to open the clasp that attaches the pipe to the machine.
Note:
- To learn more about washing machine error codes, click here.
- To learn more about the functions and sections of your washing machine that need to be cleaned continuously, click here.
- If your washing machine does not work properly after doing all the previous steps, call our contact center to request a service visit.
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