Washing machine: What does the error code means and how to fix it?

The Water Level sensor is not working properly.

• Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.

• If the information code remains, contact a customer service center.

Motor problem.

• Try restarting the cycle.

•  If the problem continues, call for service.

Water is not supplied.

•    Make sure the water taps are open.

•    Make sure the water hoses are not clogged.

•    Make sure the water taps are not frozen.

•    Make sure the washing machine is operating with sufficient water pressure.

•    Make sure that the cold water tap and the hot water tap are properly connected.

•    Clean the mesh filter as it may be clogged.

• For more information about the 4C error visit the link.

Water temperature issue.

•  Make sure the cold water supply hose is firmly connected to the cold water tap.

If it is connected to the hot water tap, the laundry may be deformed with some cycles.

Water is not draining.

•  Make sure the drain hose is not frozen or clogged.

•  Make sure the drain hose is positioned correctly, depending on the connection type.

•  Clean the debris filter as it may be clogged.

•  Make sure the drain hose is straightened all the way to the drain system.

•  If the information code remains, contact a customer service center.

• For more information about the 5C error visit the link.

Electronic Control Problem (Over Voltage Error)

• Check if power is supplied properly.(Over Voltage detected)

• If the information code remains, contact a customer service center.

Low voltage detected

• Check if the power cord is plugged in.(Low voltage detected)

• If the information code remains, contact a customer service center.

DC Sensor electrical leakage problem

• If the information code remains, contact a customer service center.

Inverter Communication problem

• Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.

• If the information code remains, contact a customer service center.

Operating the washing machine with the lid open.

• Make sure the lid is properly closed.

• Make sure laundry is not caught in the lid.

• For more information about the dC error visit the link.

Water temperature control problem (Heater control)

• Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.

• If the information code remains, contact a customer service center.

• For more information about the HC error visit the link.

Check the drain hose.

•  Make sure the end of the drain hose is not placed on the floor.

•  Make sure the drain hose is not clogged.

•  If the information code remains, contact a customer service center.

• For more information about the LC error visit the link.

Water is overflowed.

• Restart after spinning.

• If the information code remains on the display, contact a local Samsung service center.

When the position of the clutch can't be detected.

• If the information code remains, contact a customer service center.

After the position of the clutch is detected, if the signal of the clutch hall goes wrong.

• If the information code remains, contact a customer service center.

Spinning does not work.

• Make sure laundry is spread out evenly.

• Make sure the washing machine is on a flat, stable surface.

• Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory, and an “Ub” check message will be shown on the display.

• For more information about the Ub error link.

Water level or leakage error.

• Look for evidence of a leak. Sometimes leaks are so small they go unnoticed. If you find a leak, fixing the leak will fix the error.
• Check that the hoses behind the washer (supply hoses and drain hose) are not kinked.
• Run an empty cycle with no additives (detergent, fabric softener, etc.) and see if suds appear during the cycle. If they do, it means too much detergent or a non-HE detergent has been used. Continue to run empty cycles until there are no more suds, and then see if the code appears again.

Add door lock issue

• Turn the machine off, and restart the cycle.