What should I do when water leaks from the drain tray of the Samsung refrigerator?

If you find a leak in the drain of your refrigerator, please follow the instructions for each cause below.

The refrigerator operates alternating frost and defrosts functions. During the auto defrosting, process, the ice melts and flows like water into the drain tray installed at the bottom back of the refrigerator. This water evaporates due to the ambient temperature and heat of the compressor.

• Clogged drain hole

If the drain hole is clogged by foreign substances or freezing, defrost water cannot flow out and leaks into the product.

Solution: A service inspection needs to be performed by an engineer. Please contact a Samsung service center. Self-repair is not possible.

• Clogged drain hole

If water is leaking from the bottom of the refrigerator, then this could be due to the overflow of the drain tray. Check the drain tray to see if the water drain tray is filled with water. If it is, this indicates that the automatic evaporation of water has failed.

Solution: Turn the refrigerator off and clean the drain tray.

• Damaged drain tray

If the drain tray is empty, then maybe the drain tray is damaged. 

Solution: You need to replace the drain tray. To replace it, please contact a Samsung service center.