What to do when my dishwasher does not work or it makes a strange noise?
Please view the instructions outlined below first before reaching out to technical support. Most of the cases reported are not considered a device malfunction. You can check the operation mode on power or its panel and solve the problem with simple actions such as rearranging the dishes in the dishwasher and removing foreign objects.
First, check to see if the power is on and the dishwasher door is completely closed. To operate the dishwasher, you have to select the desired course and press the button before closing the door.
Please make sure the top dish basket is properly connected to the duct nozzle. In addition, the dish basket should remain level. The duct nozzle space should be kept out of the stacked dishes. Please refer to the image below. The dishwasher will only work if it is assembled properly and there are no obstructions in the way.
Check if the Child lock indicator is lit on the control panel. If it is set, you cannot select a course, change options, or operate the dishwasher.
- Press and hold the button for 3 seconds to unlock the control panel button and then press the button once again.
- Be aware that the Child lock function will remain locked until you release it.
If a noise occurs during operation, refer to the picture below and reassemble the dishes. Unorganized tableware in the dish basket can make a noisy sound during the cycle. Please make sure that the bowl surface is aligned in just one direction.
- Light or small lids may get thrown around from strong streams and fall under the basket, resulting in a noise.
- When adding dishes, it is recommended to remove any type of foreign substances such as food waste and toothpicks because it they can also cause noise.
- For more effective cleaning, it is recommended to place small dishes, mugs, and glass on the top and cookware such as pots and pans at the bottom.
Drainage pump and motor producing sound
When the drainage pump is operating at the initial stage of use, it will make a sound and it is considered normal and not a malfunction. In general, even when the dishwasher is not used frequently, the motor may make a noisy sound.
- The dishwasher must be used on a hard and level floor for safety and optimal performance.
- The dishwasher should be installed horizontally on a solid floor.
- When installed on a soft tile, abnormal noise and vibration may occur during operation.
- Do not install on tiles or other devices.
- Avoid areas where the product may fall while it is operating.
For further assistance please contact us.
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