Galaxy device not responding to S Pen Air actions or gestures.
You might not be getting a response from your S Pen because it's too far away from your phone or tablet. It's also possible that the S Pen's signal is being blocked by a low battery or something else.
Troubleshooting Guide: Checking S Pen Issues
- In order for Air actions to work, the S Pen needs to be within 30 feet of your phone or tablet with nothing in between.
- If you are far from the phone or tablet and you try to use Air actions (such as opening the Camera with the S Pen), there will be a lag between the button click and the command.
- If the S Pen is farther than 30 feet away, the connection will be lost. You will need to reconnect the S Pen by inserting it back into the phone or attaching it to the tablet.
- If the pen and device are too far away from each other and disconnect, they will automatically reconnect if they become close again within five minutes.
Note: Some S Pen models, such as the S Pen Fold Edition, do not need to be charged.
Charging your S Pen will be different depending on what kind of device and S Pen you're using:
- Phones with an integrated S Pen: Insert the S Pen into your phone to begin charging it.
- Tablets with an S Pen: Attach the S Pen to the designated charging spot on the back of the tablet.
- Devices with an S Pen Pro: Use a USB-C cable to charge the S Pen whenever its battery is low.
If you want to view the S Pen's battery percentage, open the Air command menu, and tap the Settings icon. The current battery level will appear at the top of the page as long as the S Pen is connected wirelessly to the device.
Permissions control what aspect of your device an app is able to interact with. If it's been a while since you've used an app, permissions will automatically be disabled. Air command requires Nearby devices and Physical activity permissions to be enabled. See how to manage permissions for your apps.
If your S Pen is still not recognized by the phone or tablet, remove any third-party cases or covers from your device. Then, reconnect the S Pen.
Open Settings, and then tap Advanced Features. Tap S Pen, then tap More options (the three vertical dots), and then tap Reset S Pen. Your S Pen will now be reset and you can begin using it again.
Note:
- If the S Pen still does not work properly, you can try resetting it. Please be aware that if you customized any of the remote features or other settings, resetting the S Pen will return them to their defaults.
- If you're using a phone, insert the S Pen into your Galaxy phone until it clicks into place. If you're using a tablet, attach the S Pen to its designated spot.
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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