How to request a Remote Management service for Samsung Smart Phones and Tablets?

Remote Service can provide:

• Help set up a Google and Samsung account
• Software and application updates
• Backups & factory data resets
• Help with setting up email accounts and day-to-day tasks

Remote Service advantages

• Direct assistance as if you were with a Samsung Care Pro
• Optimized device settings and advice on how to use features
• All steps are shown live on-screen

Remote Service requirements

• Your device is running a minimum of Android Version 2.4
• Your device has a stable internet connection
• Your device has the Smart Tutor application installed from the Google Play Store

Download and install the Smart Tutor app which is free from the Google Play Store or Samsung Galaxy App.

• Open the App by tapping the Smart Tutor Icon.
• Tab OK after checking app information.
• Read and accept the Terms and conditions If you agree with them.
• If you are prompted to install an update then please do so by following the on-screen instructions.
• Contact us to speak with our helpful agent through our lines:

 UAE: 800-7267864

 OMAN: 800-72627 (SAM CS)

BAHRAIN: 8000-4726 (GSAM)

Kuwait: 183-2255 (CALL)

Qatar: 800-2255 (CALL)

• Input PIN Code.
• Connected to Remote Services.

A security alert will appear when a Samsung service representative attempts to access programs that may contain private information (such as 'Messages,' 'Phonebook,' 'Gallery,' 'Camera,' and so on). The notification will ask you if you want our Samsung Care Pro to have access to these applications. Please remember that a Samsung service representative cannot operate your device without your permission.

If you do not want the Samsung service representative to access a particular application that includes private information, select the "No" option.

• Tap the Smart Tutor connection at the bottom of the notification bar.
• The lock menu will appear.
• When you tap the menu, it shows "Unlocked" and no longer shares the display screen.