Raising an Error Report via Samsung Members app
Last Update date : 2024-02-15
Samsung Members is an app for support and device diagnostics. It will allow you to submit error reports, register Samsung Products, and request help across a lot of Samsung Apps and services. Samsung Members also have diagnostic capabilities that will help maximize device performance and identify any problems.
When troubleshooting and other relevant guidance don't provide an answer, we might ask you to send an Error Report via the Samsung Members app. This process will help us provide relevant support.
How to Report an Error using the Samsung Member Application
1
Launch Samsung Members app.
2
Tap on Support, Scroll down the screen and select Error Reports.
![Support then Error reports]()
3
Choose a Category below.
![Choose category]()
4
Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.
![Select send system log data]()
5
Change the Frequency to Whichever You Prefer.
![choose desired frequency.]()
6
You Will Get a Response Notification Shortly From Samsung.
Note:
- Aside from sending the logs, you also have the option to send screenshots or screen recordings of the issue you encountered. Just tap on the paper clip icon on the upper right of the screen beside the send icon.
- If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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