Troubleshooting Bluetooth Connectivity Issues with the Galaxy Ring
Last Update date : 2024-10-16
Another Bluetooth device can’t locate my Galaxy Ring.
- Take the Ring out of the charging case and then put it back in the case, or press and hold the charging case’s Multipurpose button for more than 3 seconds to enter Bluetooth pairing mode.
- Reset your Ring and try again.
- Ensure that your Ring and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
A Bluetooth connection is not made or my Galaxy Ring and the phone are disconnected.
- Ensure that the Bluetooth feature on your phone is enabled and check if the Ring is out of battery.
- Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
- Verify that the latest version of the Galaxy Wearable app is installed on your phone. If not, update the Galaxy Wearable app to the latest version.
- Ensure that your Ring and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
- Restart your phone and reopen the Galaxy Wearable app.
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