What should I do if I cannot send or receive SMS on my Samsung Phone?
It is often a problem with the carrier or its service if you are experiencing difficulties sending or receiving messages or if they appear sluggish. Other times, if you recently moved from an iPhone, iMessage may still be activated, which might cause texts to be lost in the ether.
Check to ensure that your account is in good standing and that your service is operational. You should contact your service provider.
Check that the SIM card in your phone is properly placed and not damaged. If you need assistance testing your SIM or purchasing a replacement, contact your carrier.
- If you have another active device on the same network, you may be able to test them by exchanging SIM cards.
- If you recently switched carriers but continued to use the same phone, you may need to contact your current carrier for help reprogramming the phone for their service.
1. Open the Message App.
2. Tap the 3-dots.
3. Tap Settings.
4. Tap More Settings.
5. Tap Text messages.
- Open Settings, then browse to and tap Apps.
- Locate and then tap Messages.
- Tap Storage.
- Tap Clear cache.
Rebooting your phone will allow it to reconnect to the mobile network and clear up any temporary app difficulties preventing messages from being sent.
- Swipe down with two fingers from the top of the phone to access Quick settings.
- Select the Power icon.
- Tap Restart twice, then Restart again.
- Open Settings, then browse to and tap Apps.
- Tap the 3-dots key.
- Tap Special access.
- Tap on Use premium text message services.
- Choose one of the 3 options
1. Ask
2. Never allow
3. Always allow
Note: If these steps do not resolve your issue or for all other queries or further technical assistance, please call our contact center and our helpful agents will assist you for further information.
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