What to do if Error messages appear on a Galaxy device
Last Update date : 2024-03-25
Error notifications on your Galaxy smartphone might be irritating, but don't worry, assistance is on the way. In this post, we will look at how to deal with and resolve those bothersome error messages that may appear on your Galaxy smartphone.
Please attempt the following solutions:
Error messages appear when opening the camera
Your device must have sufficient available storage and battery power to operate the camera app. If you receive error messages when opening the camera, try the following:
1
Charge the battery.
2
Free some storage by transferring files to a computer or deleting files from your device.
3
Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre or an authorised service centre
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your device, try the following:
1
Free some storage by transferring files to a computer or deleting files from your device.
2
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
3
Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To check the file formats that your device supports, visit the Samsung website.
4
Your device supports pictures and videos captured with the device. Pictures and videos captured by other devices may not work properly.
5
Your device supports multimedia files that are authorised by your carrier or providers of additional services. Some content circulated on the internet, such as ringtones, videos, or wallpapers, may not work properly.
Note:
- If you're still facing error messages, try Raising an Error Report via Samsung Members app.
- For further assistance or questions, please Contact us.
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