What to do if you experience static noise with the Samsung Galaxy Buds

Last Update date : 2024-10-14

If you’re experiencing static noises when using one or both of your Galaxy Buds, you can try a few things to solve the issue. Follow the instructions below to help get your Buds functioning properly.

Sound waves coming out of a Galaxy Bud.

Note: Menu options may vary depending on the Galaxy Buds model and software version.

Update Galaxy buds software
* Connect your Galaxy Buds to your phone before proceeding.
* Make sure to keep the Buds case open until the update is complete.

Galaxy Wearable app devices list. Galaxy Wearable app devices list.

Step 1. Open Galaxy Wearable app >
If you need to switch devices, tap the devices menu icon (three horizontal lines) > Select your Galaxy Buds.

Galaxy Buds settings selected on Galaxy Buds home screen. Galaxy Buds settings selected on Galaxy Buds home screen.

Step 2. Swipe up and select Earbuds settings.

Earbuds settings home screen. Earbuds settings home screen.

Step 3. Select Earbuds software update.

Earbuds software update screen Earbuds software update screen

Step 4. Tap Download and install > If there are updates available, tap Update.

Note: You can also update the software by tapping View update and then Update if the update notification appears at the top of the Wearable home screen.

Update software on phones and tablets

Settings home screen. Settings home screen.

Step 1. Open Settings > Tap Software update.

Option to download and install software updates. Option to download and install software updates.

Step 2. Tap Download and install > Tap Install now.

1. Unpair your Galaxy Buds

Galaxy phone Settings home screen. Galaxy phone Settings home screen.

Step 1. Using your phone or tablet, open Settings > Select Connections.

Bluetooth screen. Bluetooth screen.

Step 2. Select Bluetooth > Tap your Galaxy Bud’s Settings icon (gear icon).

Unpair pop-up window. Unpair pop-up window.

Step 3. Tap Unpair.

* If your Galaxy Buds were connected to the Galaxy Wearable app, unpairing them from Bluetooth will also remove them from the Wearable app.

2. Reconnect your Galaxy Buds

  • Via pop-up window
    After you've unpaired your Galaxy Buds, you will need to reconnect them to both Bluetooth and the Galaxy Wearable app.
Galaxy Buds2 Pro in a charging case. Galaxy Buds2 Pro in a charging case.

Step 1. Open the lid of the charging case.

Connect pop-up window. Connect pop-up window.

Step 2. A pop-up window should appear on your phone or tablet > Tap Connect.

  • Via Galaxy Wearable app
    The charging case lid must be open in order to be detected.
Galaxy Wearable app devices list. Galaxy Wearable app devices list.

Step 1. Open the Galaxy Wearable app > tap Menu (the three horizontal lines) > Tap + Add new device.

A list of bluetooth devices detected. A list of bluetooth devices detected.

Step 2. Select your Galaxy Buds from the list.

Bluetooth pairing pop-up window. Bluetooth pairing pop-up window.

Step 3. Tap Pair on the pop-up window.

* If no devices are connected to the Galaxy Wearable app, you might be directed to the initial setup screen. From there, select your Galaxy Buds from the list and follow the on-screen instructions to reconnect them.

Galaxy Buds2 Pro in a charging case. Galaxy Buds2 Pro in a charging case.

Step 1. Place your Buds in the charging case.

Closed charging case for a pair of Galaxy Buds2 Pro. Closed charging case for a pair of Galaxy Buds2 Pro.

Step 2. Close the lid until the battery indicator light disappears.

* This may take up to 10 seconds.

* Make sure the Galaxy Buds are charged before removing them from the case.

* If the battery indicator light flashes red or orange, allow the Galaxy Buds to charge for more than 10 minutes.

Try returning the Galaxy Bud’s settings to their initial defaults.

Earbuds settings selected on Galaxy Buds home screen. Earbuds settings selected on Galaxy Buds home screen.

Step 1. Open the Galaxy Wearable app > Tap Earbuds settings.

Reset pop-up window. Reset pop-up window.

Step 2. Tap Reset > Tap Reset on the pop-up window to confirm.

* After resetting your Galaxy Buds, you will need to connect them to your phone or tablet again.

Note: For further assistance or questions, please Contact us.

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