Why does my Galaxy Buds3 or Buds3 Pro fail to connect via Bluetooth or disconnect from my mobile device?

Experiencing connectivity issues with your Galaxy Buds3 or Buds3 Pro? Learn about the common reasons for Bluetooth connection failures or disconnections from your mobile device and find effective troubleshooting steps to resolve these problems.

• Make sure there are no obstacles like walls or electrical equipment between the devices.
• Ensure you have the latest version of the Galaxy Wearable app on your phone. Update it if needed.
• Keep your earbuds and the Bluetooth device within 10 meters of each other, though the range can vary by environment.
• Restart your phone and reopen the Galaxy Wearable app.
• If only one earbud connects, restart the earbuds to connect both.