Is it okay for customer to install the Samsung TV by himself?
Large TVs with sizes higher than 49 inches are not recommended to be installed by users. Physical damage must be avoided and proper handling must be used during installation.
Why do we need to handle the TV installation properly with an expert?
Note: Any damages found to be caused by customer mishandling can void the warranty of the TV.
Yes. It is proper and safe to request and pay for installation and avoid mishandling the product during installation.
TVs of sizes 49” and higher require 2 people to handle the installation, so we recommend professional help.
Please select and pay the installation fee if you purchase from the Samsung online store.
You can make a request for installation by calling the Samsung Call Center Our helpful agents will book a service visit by our trained service engineers and ensure your TV is properly installed at your preferred date and time.
Any damage found to be caused by mishandling during installation is at the customer’s risk. The warranty will not be covered.
Meanwhile, you can search for your product model at www.samsung.com/ae/support and go to “Manuals & Downloads”. Look for the Quick Guide and download it. It will help you with how to install the TV by yourself.
Note: If you have any questions after verifying the above-mentioned check list, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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