Voice Assistant issues on my Samsung TV
Encountering issues with a non-responsive voice assistant can be frustrating. Fortunately, there are steps you can take to troubleshoot and resolve the problem. In this article, we provide a concise guide to troubleshooting a malfunctioning voice assistant. By following these steps, you can regain functionality and restore your voice assistant to full working order.
Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.
Note:
- If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not work.
- The position and appearance of the microphone switch may differ depending on the model.
- This function may not be supported depending on the model or geographical area.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
- Bixby: Microphone button > Explore Now.
- Amazon Alexa: Home > Menu > Settings > All Settings > General & Privacy > Voice Amazon Alexa Settings.
Note: This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
The TV may recognize ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
- Home > Menu > Settings > All Settings > General & Privacy > Voice > Voice Wake-up
Note: This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice.
- When the distance to the TV is within 3 to 4 m, optimal performance is provided. Please look at your TV screen and speak.
Turn on the Voice Wake-up function.
- Microphone button > Explore Now > Settings > Voice Wake-up
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the return and play/pause buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
- Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell.
– You can check remaining battery of Samsung Smart Remote with solar cell in Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
- If the remote control has batteries, replace them with new ones.
Note: This function may not be supported depending on the model.
Unplug and then plug in the TV power cord and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected
Note: For further assistance or questions, please Contact us.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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