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Check the status of your request or repair
Here you can find a summary of all your ticket requests. Click on each ticket to find out more.
| Date of Request | Product | Model Number | Ticket Number | Status | Ticket Type |
|---|
| There is no result. |
Contact Information
Devices Symptoms
My Enquiry
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Service Centre Information
Symptom Information
Service Centre Information
Appointment Scheduled For
My Enquiry
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Appointment Scheduled For
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The Reference Number is a 10-digit number starting with 4.
For Mobile Phones, Tablets and Wearables:
• You can find your Reference Number in your text message (SMS) from Samsung, my page, repair receipt, shipping label (for Australia Post), or you may contact our support team (via phone or chat).
For Home Appliance products (Washing Machines, Refrigerators, Dishwashers, Vacuums, Microwaves, and Air Purifiers):
• You can find your Reference Number in your text message (SMS) from Samsung.
For TV/AV products (Televisions, Soundbars, Blu-ray/DVD Players, Home Theatres, and Projectors):
• You can find your Reference Number in your text message (SMS) from Samsung.