FAQ
You should always use the latest version of the Smart Switch to move your content across to Samsung.
Transfer times vary by the amount of content and application data to be copied from an Android device to a Samsung device. Here are some approximate and general estimates content transfer times:
| Items | Old device | Connection method | Total transfer time |
|---|---|---|---|
| 15.5GB | Samsung | USB cable (3.0) | 4 min |
| Wireless | 7 min | ||
| Other Android | USB cable (3.0) | 5 min | |
| Wireless | 7 min | ||
| 8GB | iPhone | USB cable (2.0) | 7 min |
| iCloud | 35 min |
- Data items and capacity were measured based on internal testing and user average data.
- Time estimates above include data transmission and data restoring time.
- Wireless transmission speed can vary depending on position and network environment.
- Wired speed may differ depending on the other Android device features.
- When importing data from iCloud, transfer speeds are subject to iCloud server status and network environment.
If your old iPhone’s charging cable does not have a USB-C end, a USB adaptor is required to connect your devices. You can get an adaptor from any Samsung Store (https://www.samsung.com/au/findastore/ ) or call us (1300 362 603 – Option 9 > 1 > 2) to request one.
You can get an adaptor from any Samsung Store (https://www.samsung.com/au/findastore/ ) or call us (1300 362 603 – Option 9 > 1 > 2) to request one.
The following multimedia files can be backed up through Smart Switch:
Videos: mpg, mpeg, avi, divx, svi, wmv, asf, pyv, mp4, m4v, 3gp, rm, rmvb, mov, mkv, skm, k3g, flv, and swf.
Music: mp3, wma, wav, pya, ogg, m4a, aac, 3ga, flac, smp, dcf, mid, midi, amr, qcp, and imy.
Images: bmp, wbmp, gif, jpg, jpeg, png, tif, and tiff.
Documents: pdf, ppt, doc, docx, pptx, xls, xlsx, hwp, csv, txt, and xml.
The sending phone may have a Mobile Device Management (MDM is an app to restrict device features, track the device or collect device logs, etc.). These apps may prevent Smart Switch to read the phone’s content. Please, try to uninstall this MDM app before using Smart Switch.
- Encrypted backed up data can only be restored on the device it was encrypted on.
- Decrypt backed up data on the device it was encrypted on before restoring to another device.
- Encrypted data cannot be restored if the device used for encryption was factory reset.
No, your data is not overwritten. Existing content remains when the content is added to your new Samsung device
No. Smart Switch will reinstall the game app but cannot copy the game data across to your new device.
No, once the transfer is initiated, you can perform other tasks on your phone. The Notification Panel will display the transfer progress as it happens in the background.
Smart Switch supports Windows devices with OS versions 8.1 and 10.
Get started by opening the Smart Switch app on your new Samsung device and select “Receive data”, then select “Windows Phone”.
On your old phone, download and install Smart Switch from Windows Store. Open Smart Switch and tap “Connect”, then select the network and enter the password shown on your new Samsung.
Follow the steps to select and copy your data across to Samsung.
We're here every step of the way
- In store
- Drop into any Samsung Experience Store and chat to our experts.
- Book a visit
- Live chat
- Speak to our automated chat assistant or a live chat agent.
- Chat now
- Call our dedicated Switching team
- On 1300 425 299 (GALAXY)
