Smart Switch

1. Navigate to Apps.

From the home screen, navigate to and open Settings. Then, swipe to and tap Apps.

2. Open the Smart Switch Storage.

Swipe to and tap Smart Switch, and then tap Storage.

3. Clear app cache.

Tap Clear cache. If you want, you can also clear the app's data by tapping Clear data, and then tapping OK. From there, you can restart the content transfer. If the issue persists, please contact Samsung Customer Support

1. Check for computer updates.

Checking for updates will be a little different depending what kind of computer you have:

• On a Windows PC, navigate to the search bar, and search for and select Check for updates. Then, select Check for updates.
• On a Mac, navigate to the menu, and then select System Preferences. Select Software Update. If updates are available, select Update Now.

2. Check if your computer has the necessary requirements.

Below are the system requirements for Smart Switch:

• Windows XP, Windows Vista, Windows 7, Windows 8, and later
• Mac OS X version 10.6 or later
• USB 2.0 recommended

3. Restart your computer.

Restart your computer and then try opening Smart Switch again.

If the issue persists, please follow the remaining steps.

4. Remove Smart Switch from the computer.

If your computer meets the requirements but still doesn't work, you'll need to uninstall Smart Switch.

5. Reinstall and try Smart Switch.

Restart the computer, and then download a fresh copy of Smart Switch for Mac/PC. Open Smart Switch and try transferring again.

6. Try another computer.

If Smart Switch is still not working, trying connecting your phone to another computer. If Smart Switch works on a different computer, please contact the computer manufacturer for further troubleshooting. There may be a hardware or software issue with the original computer.

1. Confirm that your devices meet the requirements.

You can find the device requirements on our website's Smart Switch faq page. 

2. Check the USB connections and cables.

• Make sure the USB cable is fully plugged in to your computer and your device.
• Try using a different USB cable. Not all USB cables can transfer data.
• Try a different USB port on your computer, if possible.

3. Allow access to your data.

When you plug in your device, a notification will ask you to allow MTP connection. Tap Allow.

If your PC or Mac does not detect your device when it's connected via USB, or the MTP notification does not appear:

1. Disconnect the device.
2. Restart the device.
3. On your PC or Mac, open Smart Switch, and select the three dots in the upper right corner to access additional functions. Select Reinstall device driver, and then select Confirm.
4. Reconnect the device. The MTP notification will appear.

4. Make sure your USB is set for file transfer.

On your phone, swipe down from the top of the screen using two fingers to access the Quick settings panel. Under Android System, tap USB for file transfer, and then choose Transferring files under Use USB for.

5. Smart Switch is now available.

On your mobile device, tap the Home icon on the Navigation bar and swipe up to open Apps. Navigate to Smart Switch and tap it to resume using Smart Switch on the PC.

1. Free up storage space on your devices.

A Smart Switch transfer may fail when there is not enough free storage space available on both of your devices. You can delete some of the unnecessary items on your devices to free up storage room. You should also make sure that the estimated total size does not surpass the receiving phone's available space.

2. Deselect All.

Try transferring data through Smart Switch again. When selecting which content to transfer, deselect All.

3. Choose the content to transfer.

Select the content you want to transfer individually, and then select Transfer.

4. Uninstall and reinstall Smart Switch.

If the transfer still fails even when you have enough available space, uninstall Smart Switch, and then reinstall it.

5. Check for compatibility.

If you receive the following error, "The version of the connected device is not supported. Please check the software version of your device," check your device's compatibility.

6. Connect with a cable.

If the transfer still fails, you can try connecting with a USB cable.