It is also important to rethink how physical spaces are used. For a retailer, instead of maxing out a retail space displaying products, a physical store can focus on delivering an experiential storefront that is not possible online.
One dramatic example to showcase immersive experience, would be setting up an LED screen that runs three storeys high in a mall to show off a basketball star’s stunning moves.
Through an eye-catching display, the store can more effectively promote the sports shoes it is selling. Whether a customer ends up buying at the store or on his mobile phone isn’t important, said Mok.
At the same time, restaurants can also rethink how they use today’s static wallpapers to evoke an emotion among customers who turn up. Instead, it’s possible to set up LED displays on walls, ceilings and even the floor today to deliver an engaging experience like never before.
“So, each time a customer walks in, he may see a different visual on the wall,” Mok said. “Each visit brings a new and refreshing experience, not always the same old one.”
What will make visual displays more interesting in future is the still-untapped potential of interactivity between audience and screen beyond static touchscreens. Mok envisions a future where users may even use their smartphone to unlock content or interact with the LED displays for new experiences, therefore connecting and extending brand experiences from their mobile devices.