Refrigerator
Get the most from your Samsung Refrigerator. From free home installation tutorials to health checks and extended home repairs, Samsung Care® Premium rewards a great range of benefits to Samsung Refrigerator customers.
We’ll even arrange free replacements on water filters and shelves for Family Hub™, Chef Collection™ and French Door Refrigerators, and provide peace of mind with discount on parts. It’s just what you need to keep cool, even when things go wrong.*
*Terms and Conditions apply
*Terms and Conditions apply
FamilyHub™
FamilyHub™ Benefits
From free replacements on water filters and shelves to free product health checks, as a Samsung Family Hub™ customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on Family Hub™ purchased after 1st December 2017.
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your Refrigerator? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Need a new water filter or new shelves for your refrigerator? We’ve got you covered! We’ll send you a replacement free of charge.*
Peace Of Mind#
Accidental damage discount on parts*
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
Chef Collection™
Chef Collection™ Benefits
From free replacements on water filters and shelves to free product health checks, as a Samsung Chef Collection™ customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on Chef Collection purchased after 1st December 2017.
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your Refrigerator? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Need a new water filter or new shelves for your refrigerator? We’ve got you covered! We’ll send you a replacement free of charge.*
Peace Of Mind#
Accidental damage discount on parts*
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
French Door
French Door Benefits
From free replacements on water filters and shelves to free product health checks, as a Samsung French Door customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on French Door purchased after 1st December 2017.
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your Refrigerator? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Need a new water filter or new shelves for your refrigerator? We’ve got you covered! We’ll send you a replacement free of charge.*
Peace Of Mind#
Accidental damage discount on parts*
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
Other
Other Refrigerator Benefits
With home support on demand, 24/7 chat support and extended home repair hours, Samsung Care® helps you and your refrigerator stay cool.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
