Samsung Care

Understanding your Samsung Care benefits

Understanding your Samsung Care benefits

Terms and Conditions

Standard benefits

Speed Assured

Selected mobile repairs within 24 hours

The following terms and conditions apply to Samsung Electronics Australia Pty Ltd’s (Samsung) “Speed Assured” 24 hour repair offering:

1. Only Mobile Products are covered by the offering, subject to spare parts availability. Mobile Products means Samsung mobile phones, tablets, wearables and smartwatches.

2. Only Australian variants of Mobile Products manufactured by Samsung are covered.

3. Mobile Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Speed Assured offering. Customers should contact Samsung directly to confirm the position in relation to their Mobile Product.

4. Customers must:
(a) deliver their Mobile Products to a Samsung Authorised Service Location; and
(b) collect their Mobile Product from the same Authorised Samsung Service Location. Samsung is unable to repair and return a Mobile Product to a customer’s home within the same 24 hour period.

Instant Response

Call Centre and Live Chat Support

For all General Service and Warranty Information, Troubleshooting, Service Centre information Samsung Electronics Australia, we are here for you everyday.

Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines and to protect the health of our people and customers. During this time, our customer care team is available to support your Samsung enquiries via the following channels:

(a) Our call team is available seven days a week, 8am -8pm AEST by calling 1300 362 603

(b) Our live chat team is available seven days a week 24/7: start chatting now

We thank you for your patience and understanding during this time.

Hassle-Free Delivery*

Free home delivery once repairs are complete

The following terms and conditions apply to Samsung’s “Hassle-Free Delivery” offering, providing customers with an at home delivery service for their repaired Mobile Products:

1. Customers must drop off their Mobile Product to an Authorised Samsung service location only – third party or non- Samsung retailer repair locations are not included.

2. Customers who have selected a loan device during Samsung’s repair booking process are excluded from the Hassle-Free delivery service. This is because loan devices must be returned personally to the Authorised Samsung Service Location, upon return of the loan device, Samsung will provide the Customer with their repaired Mobile Product.

3. Delivery is limited to the Customer’s nominated address which must be within a 30km radius of the drop-off location (i.e. the Authorised Samsung Service location).

4. The Customer (as detailed in Samsung’s repair paperwork) must be available to accept delivery of their Mobile Product. If the Customer is not available to accept delivery the Mobile Product will be returned to the Authorised Samsung Service Location for the Customer’s later collection.

*30 km radius of drop off location only.

*30 km radius of drop off location only.

Extended Home Repair Hours

Mon-Fri 7am-8pm
Sat 9am-5pm

The following terms and conditions apply to Samsung’s “Extended Home Repair Hours” offering (Offer):

1. The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers, AirDresser and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is only available to Eligible Products which are located within Metropolitan areas in Australia, for further details please visit https://www.samsung.com/au/support/metropolitan-areas/

3. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.

4. The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.

5. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit https://www.samsung.com/au/support/warranty

6. Customers who wish to exercise the Offer must:
(a) Provide a valid copy of purchase invoice prior to the service technician arriving to perform the service and
(b) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603.

7. This Offer is not transferrable, exchangeable or redeemable for cash.

*Metro areas only.

*Metro areas only.

Home Support On Demand*

Within 24 hours, or on a day that suits you (Mon-Sat)

The following terms and conditions apply to Samsung’s “Home Support on Demand” offering (Offer):

1. The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers, AirDresser and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. Eligible Products which are located within Metropolitan areas in Australia (see www.samsung.com/au/support/metropolitan-areas) are able to receive the 24 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 24 hours or on a preferred date.

3. Eligible Products which are located outside of Metropolitan areas in Australia are covered by 48 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 48 hours or on a preferred date.

4. Customer must contact Samsung before 16:00 to be eligible for the 24 hours or 48 hours offering (as applicable).

5. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre

6. The Offer is applicable Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.

7. Eligible Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Extended Home Repair Hours offering1. Customers who wish to exercise the Offer in these circumstances should contact Samsung directly to confirm their position in relation to their Eligible Product.

8. Customers who wish to exercise the Offer must:
(a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a Service Request; and
(b) Provide a valid copy of purchase invoice prior the service technician arriving to perform the Service.

9. This Offer is not transferrable, exchangeable or redeemable for cash.

*Selected products only, metro areas only.

*Selected products only, metro areas only.

Premium benefits

Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.

Free Health Check Television

6 month courtesy call and maintenance visits

The following terms and conditions apply to Samsung’s “Free Health Check Television” offering (Offer):

1. The Offer is only available to Samsung QLED Series (QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY and QA65Q60AAWXXY, QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA50QN90AAWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY, QA65S95BAWXXY, QA98Q80CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY QA85QN900CWXXY, QA75QN900CWXXY, QA65QN900CWXXY, QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY, QA55QN85CAWXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY and QA55Q70CAWXXY), Samsung Frame TV Series (QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY, QA85LS03BAWXXY and QA32LS03CBWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA55LST7TAWXXY, QA65LST7TAWXXY and QA75LST7TAWXXY), Samsung OLED TV Series (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY), Samsung Projectors (SP-LFF3CLAXXXY, SP-LSP9TFAXXY and SP-LSP7TFAXXY), Televisions (excluding accessories and peripherals) which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty

3. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.

4. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
(b) Upload a valid copy of their purchase invoice to validate their registration.

5. This Offer is not transferrable, exchangeable or redeemable for cash.

6. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.

Free Health Check Refrigerator

6 month courtesy call and maintenance visits

The following terms and conditions apply to Samsung’s “Free Health Check Refrigerator” offering (Offer):

1. The Offer is only available on Family HubTM (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4, SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9100BB and SRF9300BFH) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N) (excluding accessories and peripherals) which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty

3. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.

4. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
(b) Upload a valid copy of their purchase invoice to validate their registration.

5. This Offer is not transferrable, exchangeable or redeemable for cash.

6. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.

Free Health Check Washing Machine

6 month courtesy call and maintenance visits

The following terms and conditions apply to Samsung’s “Free Health Check Washing Machine” offering (Offer):

1. The Offer is only available to QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals which is purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Product).. The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty

2. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.

3. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
(b) Upload a valid copy of their purchase invoice to validate their registration.

4. This Offer is not transferrable, exchangeable or redeemable for cash.

5. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.

Free Health Check Heat Pump Dryer

6 month courtesy call and maintenance visits

The following terms and conditions apply to Samsung’s “Free Health Check Heat Pump Dryer” offering (Offer):

1. The Offer is only available to Samsung Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV, DV90T8440SH, DV10T97208V and DV80T5420AW), excluding accessories and peripherals which is purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Product).
The Offer is only available during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty.

2. Customers who make a valid claim will be able to receive two (2) free maintenance visits per year during the Eligible Product’s express warranty period1.

3. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
(b) Upload a valid copy of their purchase invoice to validate their registration.

4. This Offer is not transferrable, exchangeable or redeemable for cash.

5. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.

Free Replacements

Remote and One Clear Connection cable Television*

The following terms and conditions apply to Samsung’s “Free Replacements on Remote and One Clear Connection cable Television” offering (Offer):

1. The Offer is only available to Samsung QLED Series (QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY and QA65Q60AAWXXY, QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA50QN90AAWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY, QA65S95BAWXXY, QA98Q80CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY QA85QN900CWXXY, QA75QN900CWXXY, QA65QN900CWXXY, QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY, QA55QN85CAWXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY and QA55Q70CAWXXY), Samsung Frame TV Series (QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY, QA85LS03BAWXXY and QA32LS03CBWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA55LST7TAWXXY, QA65LST7TAWXXY and QA75LST7TAWXXY), Samsung OLED TV Series (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY), Samsung Projectors (SP-LFF3CLAXXXY, SP-LSP9TFAXXY and SP-LSP7TFAXXY), Televisions (excluding accessories and peripherals) which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is subject to parts availability.

3. Each Customer who makes a valid claim is eligible to claim a total of two per item.

4. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty

5. Customers who wish to exercise the Offer must:
(a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
(b) Provide a valid copy of their purchase invoice to validate their claim.

6. Samsung will endeavor to distribute the remote or One Clear Connection cable (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.

7. The Offer is designed to cover customers who have lost their remote or One Clear Connection cable or those who simply would like to receive an additional remote or One Clear Connection cable free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their remote or One Clear Connection cable are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.

8. This Offer is not transferrable, exchangeable or redeemable for cash.

*In addition to Australian Consumer Law

*In addition to Australian Consumer Law

Free Replacement

Water filter and shelves Refrigerator*

The following terms and conditions apply to Samsung’s “Free Replacements on Water Filter and Shelves Refrigerator” offering (Offer):

1. The Offer is only available on Family HubTM (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4 ,SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9100BB and SRF9300BFH) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N) (excluding accessories and peripherals) which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is subject to parts availability.

3. Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s express warranty.

4. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit https://www.samsung.com/au/support/warranty

5. Customers who wish to exercise the Offer must:
(a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
(b) Provide a valid copy of their purchase invoice to validate their claim.

6. Samsung will endeavor to distribute the water filter or shelves (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.

7. The Offer is designed to cover customers who would simply like to receive additional water filter or shelves free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their water filter or shelves are faulty should contact Samsung Support viawww.samsung.com/au/support or 1300 362 603 for assistance.

8. This Offer is not transferrable, exchangeable or redeemable for cash.

*In addition to Australian Consumer Law

*In addition to Australian Consumer Law

Free Replacement

Inlet and outlet hoses Washing Machine*

The following terms and conditions apply to Samsung’s “Free Replacements on Inlet or Outlet Hoses Washing Machine” offering (Offer):

1. The Offer is only available on QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is subject to parts availability.

3. Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s Express Warranty. The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit https://www.samsung.com/au/support/warranty

4. Customers who wish to exercise the Offer must:
(a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
(b) Provide a valid copy of their purchase invoice to validate their claim.

5. Samsung will endeavor to supply the inlet or outlet hose (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.

6. The Offer is designed to cover customers who would simply like to receive an additional inlet or outlet hose free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.

7. This Offer is not transferrable, exchangeable or redeemable for cash.

*In addition to Australian Consumer Law

*In addition to Australian Consumer Law

Free Replacement

on Filter (Heat Pump Dryer)*

The following terms and conditions apply to Samsung’s “Free Replacement on Filter (Heat Pump Dryer)” offering (Offer):

1. The Offer is only available on Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV, DV80T5420AW, DV90T8440SH and DV10T9720SV), excluding accessories and peripherals which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is subject to spare parts availability.

3. Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s express warranty.
The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit https://www.samsung.com/au/support/warranty.

4. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
(b) Upload a valid copy of their purchase invoice to validate their registration.

5. Samsung will endeavor to supply the filter (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.

6. The Offer is designed to cover customers who would simply like to receive an additional filter free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.

7. This Offer is not transferrable, exchangeable or redeemable for cash.

*In addition to Australian Consumer Law

*In addition to Australian Consumer Law

Free Support

Free home installation check, product optimisation and tutorials

The following terms and conditions apply to Samsung’s “Free Support” offering (Offer):

1. The Offer is only available to Samsung QLED Series (QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY and QA65Q60AAWXXY, QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA50QN90AAWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY, QA65S95BAWXXY, QA98Q80CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY QA85QN900CWXXY, QA75QN900CWXXY, QA65QN900CWXXY, QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY), Samsung Frame TV Series (QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY, QA85LS03BAWXXY, QA32LS03CBWXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY and QA55Q70CAWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA55LST7TAWXXY, QA65LST7TAWXXY and QA75LST7TAWXXY), Samsung OLED TV Series (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY), Samsung Projectors (SP-LFF3CLAXXXY, SP-LSP9TFAXXY and SP-LSP7TFAXXY), Televisions (excluding accessories and peripherals), Family HubTM Refrigerators (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4, SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9100BB and SRF9300BFH), BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N), Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV, DV90T8440SH, DV80T5420AW and DV10T9720SV) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals (excluding accessories and peripherals) which were purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is only valid within the first three (3) months from the date of purchase of the Eligible Product.

3. The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offering is not applicable outside these hours or on Sundays or Public Holidays.

4. The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre

5. Customers who wish to exercise the Offer must:
(a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care;
(b) Upload a valid copy of their purchase invoice to validate their registration
(c) Contact Samsung Support to request Free Support Service Request.

6. This Offer is not transferrable, exchangeable or redeemable for cash.

Peace of Mind

Accidental damage discount on selected parts
Important note:

Any purchase after 1st of July 2020 will get a 25% discount on selected parts

The following terms and conditions apply to Samsung’s “Peace of Mind” offering (Offer):

1. The Offer is only available to Samsung QLED Series (QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY and QA65Q60AAWXXY, QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA50QN90AAWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY, QA65S95BAWXXY, QA98Q80CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY QA85QN900CWXXY, QA75QN900CWXXY, QA65QN900CWXXY, QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY), Samsung Frame TV Series (QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY, QA85LS03BAWXXY, QA32LS03CBWXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY and QA55Q70CAWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA55LST7TAWXXY, QA65LST7TAWXXY and QA75LST7TAWXXY), Samsung OLED TV Series (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY), Samsung Projectors (SP-LFF3CLAXXXY, SP-LSP9TFAXXY and SP-LSP7TFAXXY), Family HubTM Refrigerators (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4, SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9100BB and SRF9300BFH), BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N), Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV and DV90T8440SH, DV80T5420AW and DV10T9720SV) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals which were purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).

2. The Offer is only available with the purchase of the following spare parts:
(a). in respect of all TV products defined above as an Eligible Product – panels only; and
(b). in respect of all other products defined above as an Eligible Product (with the exception of TV products) – all spare parts, (Selected Spare Parts).

3. For the purposes of this Offer, “Discount” means:
(a). for customers who purchased an Eligible Product on or after 1 July 2020 (based on the customer’s proof of purchase), a discount of 25% off the invoice amount applicable to the cost of Selected Spare Parts; or
(b). for customers who purchased an Eligible Product prior to 1 July 2020 (based on the customer’s proof of purchase), a discount of 50% off the invoice amount applicable to the cost of spare parts.

4. The Offer is only valid during the Eligible Product’s express warranty period1. For further details regarding the Eligible Product’s express warranty, please visit https://www.samsung.com/au/support/warranty. Customers may make up to two (2) “Peace of Mind” claims during each year of the Eligible Product’s express warranty period.

5. Customers with an Eligible Product who make a valid claim will be able to receive the relevant Discount in the event the Eligible Product suffers from customer induced damage or is otherwise not covered by Eligible Product’s express warranty or the Australian Consumer Law.

6. The Discount provided by the Offer does not extend to any labor charges which may be payable.

7. Repair Services must be completed by a Samsung Authorised Partner Only.

8. Customers who wish to exercise the Offer must:
(a). Contact Samsung Support to complete a Repair Service Request

9. The Offer is designed to cover circumstances where the Eligible Product suffers from customer induced damage. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their Eligible Product is suffering a manufacturing fault should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.

10. This Offer is not transferrable, exchangeable or redeemable for cash.

1. Consumer entitlements under the Australian Consumer Law may however persist.