Television
Don’t miss an episode. Samsung Care® helps keep you switched on, with 24-hour response times and round-the-clock expert assistance for your Samsung TV.
Own a Samsung QLED, The Frame, Serif or The Terrace TV? Samsung Care® Premium provides complimentary remote-control replacements plus free health checks. And when accidents happen, you can find relief with discount on parts.*
*Terms and Conditions apply
*Terms and Conditions apply
QLED
QLED TV Benefits
From free remote replacements to free health checks, as a QLED customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on QLED TV purchased after 1st December 2017.*
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*
Peace Of Mind#
Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
The Frame
The Frame TV Benefits
From free remote replacements to free health checks, as a Frame customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on The Frame TV purchased after 1st December 2017.*
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*
Peace Of Mind#
Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
The Serif
The Serif
From free remote replacements to free health checks, as a Serif customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Available on The Serif TV purchased after 1st December 2017.*
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*
Peace Of Mind#
Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
The Terrace
The Terrace
From free remote replacements to free health checks, as a The Terrace customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.
Premium Benefits
Samsung Care Premium will not be available on purchases from 1st of January 2024.
Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings.
Free Support
Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
Free Health Check
Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
Free Replacements
Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*
Peace Of Mind#
Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.
#Peace Of Mind
Any purchases on or before 30th of June 2020 will get a 50% discount on parts.
Any purchase after 1st of July 2020 will get a 25% discount on parts.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
Other
Other Television Benefits
With home support on demand, 24/7 chat support and extended home repair hours, Samsung Care® helps you and your Television.
Standard Benefits
Home Support On Demand*
Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
Instant
Response
Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
Extended Home Repair Hours*
Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
