Back-up and Restore Play Time Data in Gaming Hub

Last Update date : Dec 16. 2023

Play time data is one of the many features on the Gaming Hub app. It provides you with useful information about the amount of time you have spent playing games. This data can be restored or backed up by using the Smart Switch app.

View of the “Play time data” option on the Game Launcher.

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

How to back-up/restore Play time data with the Smart Switch app

When you clear data from Gaming Hub or reset your device, play time data can be deleted. Also, if you disable Gaming Hub and reinstall it, your previous play time data won't appear (or be recorded). You can keep the play time data safe using Smart Switch app before delete Gaming Hub and device data.

Please Note: Play time data is not recorded in Gaming Hub inactivated status.

Go to “Smart Switch” app. Go to “Smart Switch” app.

Step 1. Go to “Smart Switch” app.

Tap “Send data” or “Receive data” and get connected with a device. Tap “Send data” or “Receive data” and get connected with a device.

Step 2. Tap “Send data” or “Receive data”.

Choose between “Cable” or “Wi-Fi” to connect your device. Choose between “Cable” or “Wi-Fi” to connect your device.

Step 3. Choose between “Wi-Fi” or “Cable” to get connected with another device.

Select “Custom” and then tap “Next” at bottom right. Select “Custom” and then tap “Next” at bottom right.

Step 4. Select “Custom” and then tap “Next”.

Select “Settings” and then tap “Transfer” at bottom right. Select “Settings” and then tap “Transfer” at bottom right.

Step 5. Select “Settings” and then tap “Transfer”.

Please Note: If you want to do a back-up, you must transfer your data to another device. If you want to restore your Play time data, you must transfer it from a previously used device.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community. 

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
View more

Samsung Online Store
online store online store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
samsung members samsung members

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
Warranty Information Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Read More

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
View more