Can I get a Refund for an app or in-app item?
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
*Galaxy Store products are digital content. There must be an acceptable reason for requesting a refund.
Usually, an app or in-app item purchase cannot be cancelled or refunded once the download begins. If the content you purchased is different from what has been indicated or advertised or if it is implemented in a different way than what was specified in the terms and conditions, you may cancel the sale within 30 days of the date of purchase.
Please note: Only make a purchase when you are sure you want the content.
Refer to the Galaxy Store terms and conditions for more information:
Step 1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.
Step 2. Tap the settings icon located at the top right of the Galaxy Store menu.
Step 3. Tap “About Galaxy Store”.
Step 4. Tap “Terms and Conditions”.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
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