Choose your location and language.

How to register my device on the SmartThings when it says it is already connected

Last Update date : Jan 31. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Registering a device on the SmartThings app.

This error may occur if you were previously unable to successfully complete device registration due to reasons such as an unstable network connection and are re-attempting to registration. As your device is not currently registered under any account, select “Register my account” to complete device registration.

On the “Register and use under my account” screen, tap “Register my account”. Follow the instructions on your smartphone and the device you wish to connect to complete the connection process.

Another family member may have already registered this device in SmartThings. If another family member has already registered the device, a user selecting “Register my account” and re-registering the device under a new account will un-register the device from the previous account. If you continue experiencing the same error, try the following:

Go to Wi-Fi settings on your smartphone, delete the network containing the name of your device, and re-connect.

Note: The actual appearance of your smartphone or device may vary according to the manufacturer or model.

For Android Devices

1 On your smartphone, go to Settings > Connections > Wi-Fi.

- Advanced or More (︙) > Advanced > Manage networks.

2 Find the name of the network you wish to delete. Tap and hold, then select "Forget".

Step 1. Screen on your smartphone, go to ¨Settings¨.

Step 1. Select “Settings”.

Step 2. ¨Connections¨ selected in Settings menu.

Step 2. Select “Connections”.

Step 3. ¨WiFi¨ selected in Connection's menu.

Step 3. Select “Wi-Fi”.

Step 4. Find the name of the network you wish to delete.

Step 4. Select network to delete.

Step 5. Select “Forget”.

For iOS Devices

1 On your smartphone, go to Settings > Wi-Fi.

2 Find and select the name of the network you wish to delete, then select “Delete this network”.

3 Confirm the network name on the pop-up window, then select “Erase”. Access to menus and names of features may vary across smartphone manufacturers, service providers, and OS versions. The device name is displayed as device type, model type, manufacturer, etc. (E.g. air purifier).

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7

Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

1300 362 603
1300 425 299 (Galaxy)
+6128 293 5712(For Support while Overseas)

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Request for Mobile Repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Join Members Community

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away

Ask the Community Using Samsung Members

Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454