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I am not receiving notifications from devices registered on the SmartThings App

Last Update date : Feb 21. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Woman using SmartThings app and checking the notifications.

NOTE: The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Data fees may apply.

If you are not receiving device notifications, please read on:

1 Check your smartphone’s data connection status (Wi-Fi, LTE).

2 Check the connection between the device you wish to control and your Wi-Fi AP.

3 Check the notification settings:

Tap “More” on the SmartThings main screen > Notifications > More > Turn notifications on in settings.
Check notification settings for the device(s) you wish to receive notifications from.

Please note: Notifications are not provided for devices connected by Bluetooth.

Step 1. Menu icon highlighted on the SmartThings home screen.

Step 1. Tap the 'Menu' icon.

Step 2. Notifications selected in SmartThings app.

Step 2. Tap 'Notifications'.

Step 3. More options icon selected in the SmartThings app.

Step 3. Tap the '⋮' symbol.

Step 4. Notification settings button selected in the SmartThings app.

Step 4. Tap 'Notification settings'.

Step 5. Turn notifications on in settings.

Step 5. Check notification settings.

NOTE: Settings may vary by phone and software version.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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