Know when a device registered on SmartThings Find is classified as lost
Last Update date : Jan 31. 2024
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
A device is classified as lost in SmartThings Find under the following conditions:
Mobile devices
If the device is disconnected or blocked from a Wi-Fi or mobile data network for 30 minutes or longer.
Wearable device
- Watch: If the device is disconnected or blocked from a Wi-Fi or mobile data network or disconnected from your mobile phone for 30 minutes or longer
- Buds: If the Buds are disconnected from the registered device for 30 minutes or longer (If the Buds are outside of the case).
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
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