Troubleshooting the PENUP App
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
While using PENUP you may encounter some errors, however there are a few options for you to get troubleshooting support via the 'Contact us' option in the app.
Errors may occur due to excessive network traffic or a server inspection. Usually waiting and trying again later can solve this issue.
However, if there is no problem with your network connection but you continue to experience problems, please use the “Contact us” option for troubleshooting methods. To do this go to:
The PENUP App > More options (3 vertical dots in the top right corner) > Contact us
You will then have the option to check out some FAQs, go to the Community forum to seek assistance, make an inquiry, raise an error report, or request remote support.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
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