Using Samsung Rewards
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
The more Samsung products you purchase, the more rewards you can redeem. Being able to check how many Samsung Rewards points you have is the key to learning which prizes you can get right away, or which prizes to use as future goals.
Please note: The services provided may vary depending on the country.
Earn 1% cashback in points when you purchase products on samsung.com while logged into your Samsung Account. Follow the steps below to access Samsung Rewards via the Samsung Members app.
The more Samsung products you purchase, the more rewards you can redeem. Being able to check how many Samsung Rewards points you have is the key to learning which prizes you can get right away, or which prizes to use as future goals.
There are two ways to check your Samsung Rewards status, depending on if you check it with your Samsung Members App or on Samsung.com.
If you want to check your Samsung Rewards status on your Samsung Members App, follow the next steps:
If you want to check your Samsung Rewards status on Samsung.com, follow the next steps:
Points may be redeemed for Samsung Online Store purchases.*
You can also use them to get various vouchers from the Samsung Rewards catalogue or thru other App services as Samsung Pay or Galaxy Store. In addition, you can redeem your points on the Samsung.com website, on “My Rewards” page.
If you want to redeem points accumulated in your Samsung Rewards account, follow the next steps.
*T&Cs apply.
You can set up notifications for reminders about your Samsung Reward Points expiration date by following these steps:
Samsung Rewards points redeemed on an order can be refunded if the order is returned.
Can I receive a refund for my Samsung Rewards points?
- If you return an eligible product for a refund after Samsung Reward points have been redeemed, you will receive a credit for the same amount once the returned product arrives in our warehouse with no problems.
- If you cancel your order before we send the product, the redeemed amount will be returned within a few days of receiving your order of cancellation.
- For a partial return, you will receive a refund matching the amount of payment in credit card/cash/rewards points.
Please note: Samsung Rewards points are exclusive to registered members of the Samsung Rewards program. If you purchase items as a guest, you do not earn Samsung Rewards points. Points will only be earned if you log in to a Samsung account and enrol in Samsung Rewards.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
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