What to do when the SmartThings App fails to add my TV?

Last Update date : Feb 29. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

The SmartThings App provides convenience when using your Samsung Smart TV and other Samsung appliances. However, if for some reason the SmartThings App fails to register your TV midway, there are a few ways to troubleshoot this issue. Please follow the steps below for some tourbleshooting steps you can try yourself.

tv smartthings connection

Note:

  • The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Data fees may apply.
  • If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available. Downloading the latest update may fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

1. Check the Wi-Fi Network

When adding a device via Wi-Fi, the TV and smartphone must be connected to the same network. In addition, the smartphone and TV need to be logged into the same Samsung Account to pair.

TVs made after 2017 that support Bluetooth have a BLE (Bluetooth Low Energy) function, so you can search for and set up devices without being connected to the same network.

select settings select settings

Step 1. Tap Settings on your smartphone.

tap connections tap connections

Step 2. Tap Connections.

select Wi Fi select Wi Fi

Step 3. Tap Wi-Fi.

enter the password enter the password

Step 4. Select the router and enter your PIN (if necessary).

Note:

  • If more than 10 devices are connected to the router, the registration may fail.
  • If the router and the TV are far apart, the communication may not be smooth and registration may fail.

In Wi-Fi settings, change Switch to mobile data to off. Try to add the device again from the beginning.

tap the plus icon tap the plus icon

Step 1. Launch the SmartThings App and tap Add (the plus icon).

select device select device

Step 2. Tap Device.

select by brand select by brand

Step 3. Tap By brand.

select samsung icon select samsung icon

Step 4. Select Samsung.

select tv icon select tv icon

Step 5. Select TV.

select to start select to start

Step 6. Tap Start.

enter your location and room enter your location and room

Step 7. Select Location and Room for your TV.

turn on your tv turn on your tv

Step 8. Turn on your TV using the remote control.

select ok select ok

Step 9. Select OK.

enter the password enter the password

Step 10. Enter the PIN shown on the TV screen.

tv is registered on samsung account tv is registered on samsung account

Step 11. Wait until the TV is registered with your Samsung Account.

registration is complete registration is complete

Step 12. Set the name of TV and tap Done. The registration is completed.

Note:

  • Depending on the smartphone model, this name may be different.

Make sure that your TV is supported and then try to register the device on the SmartThings App again.

tap the plus icon tap the plus icon

Step 1. Tap Add (the plus icon) on your smartphone.

select device select device

Step 2. Tap Device.

select by device type select by device type

Step 3. Tap By device type and TV.

select samsung icon select samsung icon

Step 4. Select Samsung.

help list for troubleshooting help list for troubleshooting

Step 5. Select Make sure your TV is supported.

checking the list checking the list

Step 6. Tap supported device list.

searching for your device on the list searching for your device on the list

Step 7. If your TV is not on the list, tap Search on the top of the screen.

enter the number of your tv model enter the number of your tv model

Step 8. Enter your TV’s model number.

2. Check for Software Updates

Make sure the software on your smartphone and SmartThings App is up to date, and if necessary, update the firmware of your TV as well.

smartthings menu smartthings menu

Step 1. Tap Menu (the three horizontal lines).

move to smartthings settings move to smartthings settings

Step 2. Tap SmartThings Settings.

the app information the app information

Step 3. Swipe to and tap About SmartThings.

smartthings software update smartthings software update

Step 4. If an update is available, tap Update.

NOTE: Settings may vary by phone and software version. 

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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