Cleaning the Door and Drum of your Samsung Washing Machine
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
It is important to regularly clean the door and the drum of your washing machine to prevent any build-up of bacterias that can cause bad odours. It is recommended to clean the drum of your washing machine once a month.
Samsung washing machines have a self-cleaning cycle called Drum Clean* (or Drum Clean+), which heats up water up to 60 °C and 70 °C to remove any bacteria or build-up from the drum of your washing machine. This can also remove any dirt that has accumulated in the rubber door gasket.
Follow the guide below to see how you can clean the door and drum of your washing machine with Drum Clean or Drum Clean+. If you would like to manually clean the door of your washing machine, there is a guide below as well.
*Drum Clean (or Drum Clean+) can also be called Tub Clean on certain washing machine models (such as top load models).
Note:
- When cleaning the surface of the washing machine, use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine.
- Samsung washing machine drums are made of high grade aluminium, and the basket spiders are made of castor iron and layered steel.
- Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord.
- Sharing a wall socket with other appliances using a power strip or extending the power cord may result in electric shock or fire.
- Ensure that the power voltage, frequency, and current are the same as those of the product specifications. Failure to do so may result in electric shock or fire.
- Make sure that all pockets of your laundry items are empty before washing. Hard or sharp objects such as coins, pins, safety pins, nails, screws, or stones may get caught in your machine, as well as cause extensive damage to the appliance.
- The water litres used per wash are shown on your washing machine's water rating sticker.
Note:
- The water temperature for Drum Clean+ is set to 70°C, which cannot be changed.
- Make sure the drum is empty.
- Do NOT use any cleaning agents or detergents for cleaning the drum. It can cause damage the drum of the washing machine - this applies to Tub Clean as well.
Perform this cycle regularly to clean the drum and door to remove bacteria from it, preventing any odours.
Note:
- The design of the control panel can differ depending on the washing machine model.
- To check the design specific to your model, please refer to the enclosed user manual. Or, you can also download it from the Manuals & Downloads page.
When cleaning the washing machine, it is important to check the rubber packing installed along the edge of the entrance, as mould and dirt can accumulate due to water being trapped.
Note:
- Use a soft cloth with a nonabrasive household detergent.
- Do NOT spray water onto the washing machine.
Note:
- If you need to clean it with detergent, please mix liquid chlorine bleach and warm tap water. Then, wipe the seal area with the diluted solution using a damp cloth.
Note:
- Wear rubber gloves when cleaning for prolonged periods and refer to the bleach manufacturer’s instructions for proper use.
- The door seal may be deformed if you use chlorine bleach or other cleaners to clean the door.
Caution:
- Do NOT apply force on the AddWash door. It may break.
- Do NOT leave the AddWash door open while the machine is operating.
- Do NOT put heavy objects on the AddWash door at any time.
- To prevent physical injury, do NOT touch the AddWash door while the drum is rotating.
- Do NOT open the AddWash door while the machine is operating. This may cause physical injury.
- Do NOT manipulate the feature panel while the AddWash door is open. This may cause physical injury or system failure.
- Do NOT input objects other than laundry.
- Do NOT input bulky items into the drum through the AddWash door.
- Do NOT pull out the rubber packing of the AddWash door when cleaning. This may cause damage.
- • Do not use cleaning agents, as discolouration may occur.
- • Use caution when cleaning the rubber packing and the locking mechanism (A).
- • Dust off the door area regularly.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
Thank you for your feedback!
Please answer all questions.
Samsung Online Store
![online store]()
![online store]()
Join Members Community
![samsung members]()
![samsung members]()
Warranty Information
![Warranty Information]()
![Warranty Information]()
Apps & Services Customer Support
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454