Connect your Samsung Family Hub™ to SmartThings

Last Update date : Sep 26. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Did you know you can monitor and control your fridge and freezer right from the palm of your hands using SmartThings? Once you're connected, you can check the current temperature or even take a peek inside while shopping to make sure that you didn't forget any of the necessities.

Before you get started, you will need to install the SmartThings app, connect your smartphone to a WiFi network, and create a Samsung Account, if you have not already.

Once you have everything prepared, follow the guide below to connect the SmartThings app on your device to your compatible* Family Hub™ refrigerator.

NOTE:

  • The SmartThings app is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Data fees may apply.
  • Before connecting your fridge to Wi-Fi, the router must be set to 2.4ghz. The router must be within 8m of the fridge, and not be blocked by thick walls, doors, etc. If too many devices are connected, disconnect other devices and connect the fridge first.

*SmartThings is compatible with the following Family Hub™ refrigerators:

RF22NPEDBSG/SA, RF22R7551SG/SA, RF23M8580SG/SA, RF28N9780SG/SA, RF56K9540SG/SA, RF56M9540SG/SA, RS64T5F01B4/SA, RF65DG9HC3B1SA, RF71DG9HC3B1SA.

Step 1. Open the SmartThings app and tap the '+' on the top right to add a device.

Step 2. Then, select 'Add device'.

Step 3. Under 'Samsung devices', tap 'Add'.

Step 4. Scroll down and tap 'Refrigerator'.

Step 5. If your fridge has a QR Code, use the camera to detect it. Otherwise, tap 'Add without QR code'.

Step 6. Select 'Samsung'.

Step 7. Tap 'Family Hub'.

Step 8. On the Family Hub™ display of your Refrigerator go to 'Settings' > 'Connections'.

Step 9. Select 'Easy Connection'.

Step 10. Then, tap 'Connect'.

Step 11. A code will then appear on your Family Hub™.

Step 12. Enter the code into the SmartThings App on your device, before tapping 'Done'.

Step 13. Once detected, select your Family Hub™.

Step 14. Allow SmartThings to connect to your Family Hub™. If a pop-up appears, tap 'Connect'.

Step 15. Select the Wi-Fi you want to connect your Family Hub™ to.

Step 16. Edit the Location, Room, Device name, or set as favourite. Once finalised, tap 'Done'.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
View more

Samsung Online Store
online store online store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
samsung members samsung members

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
Warranty Information Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Read More

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
View more