Deactivating Demo Mode on Samsung Washing Machine

Last Update date : Jan 11. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If you cannot seem to press the control panel buttons, or are unable to choose a washing cycle, the washing machine may be in demo mode. This is a likely scenario if it is your first time using your washing machine.

Continue reading below for more information about demo mode and how to deactivate it.

Note: 

  • Available technologies and functions may vary depending on the country, service provider, network environment, or product.
  • Illustration images on this content may vary depending on the device model you have.

Check the Control Panel Type

Demo mode is designed to be used by retailers to demonstrate the washing machine features and capabilities while in the store. Demo mode allows consumers to freely explore the inside and outside of the product. It can also be used to lock the appliance if necessary.

  • In demo mode, the washing machine display turns on and looks like it's working. But in fact, washing cycles are deactivated, and the control panel is not really working at all.
  • Once demo mode is activated, it will remain activated on the device until deactivated even if the power has been turned off and back on again.

LED Panel Type Models

All lamps are activated on the display panel in demo mode.

washing machine demo mode setting led panel model

AI Panel Type Models

The appliance displays 'demo mode'.

washing machine demo mode setting ai panel model

Note: 

  • Check the appliance model type you have before following the instructions below.
  • Please note that the demo mode function may vary depending on the device model.

How to Activate or Deactivate Demo Mode

Demo mode is activated and deactivated by pressing two-buttons on the control panel simultaneously. If you still aren't sure what buttons to press, find the user manual that came with your appliance. The user manual can also be downloaded from our Manuals & Downloads page.

Here is a quick guide to deactivate demo mode.

Step 1. Unplug the power cord.

Step 2. Plug in the power cord again.

Step 3. Turn on the washing machine within 60 seconds of plugging in the power cord.

LED Panel Type Models:

washing machine deactivate demo mode on led panel ww4000t model

To deactivate demo mode

Step 1. Press the Temp. (②) and Options (③) buttons simultaneously for approximately 10 seconds.

Step 2. Demo mode is now deactivated.

To activate demo mode

Step 1. Press the Power (①) button on the washing machine.

Step 2. Press the Temp. (②) and Options (③) buttons simultaneously for approximately 10 seconds.

Step 3. Demo mode is now activated.

washing machine deactivate demo mode on led panel ww5000t model

To deactivate demo mode

Step 1. Press the Temp. (①) and Spin (②) buttons simultaneously for approximately 10 seconds.

Step 2. Demo mode is now deactivated.

To activate demo mode

Step 1. Press the Power (①) button on the washing machine.

Step 2. Press the Temp. (②) and Spin (③) buttons simultaneously for approximately 10 seconds.

Step 3. Demo mode is now activated.

AI Panel Type Models:

washing machine turn off demo mode ai panel ww5000t ww6000t model

To deactivate demo mode

Step 1. Press the Temp. (①) and Options (②) buttons simultaneously for approximately 10 seconds.

Step 2. Demo mode is now deactivated.

To activate demo mode

Step 1. Press the Power button on the washing machine.

Step 2. Press the Temp. (①) and Spin (②) buttons simultaneously for approximately 10 seconds.

Step 3. Demo mode is now activated.

Note: After powering off the appliance for more than 60 seconds, the control panel display will ask if you would like to continue demo mode.

Top Load Models:

To deactivate demo mode

Step 1. Press and hold the Rinse Times (①) and Delay Start (②) buttons simultaneously for approximately 7 seconds.

Step 2. Demo mode is now deactivated.

To activate demo mode

Step 1. Press and hold the Rinse Times (①) and Delay Start (②) buttons simultaneously for approximately 7 seconds.

Step 2. Then, hold Rinse Times (①) for 3 seconds .

Step 3. Demo mode is now activated.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
View more

Samsung Online Store
online store online store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
samsung members samsung members

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
Warranty Information Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Read More

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
View more