Adjusting the Dishwasher Upper Rack Height

Last Update date : Jan 18. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Adjusting the upper rack height allows you to accommodate various sizes of items in the upper or lower rack so that you can enjoy a more convenient dishwashing time.

The Dishwasher Upper and Lower Racks

The upper basket is designed to hold more delicate and lighter dishware, such as glasses, coffee cups, teacups, and saucers as well as plates, small bowls, and shallow pans (if they are not too dirty).

You can adjust the height of the upper rack in your dishwasher so that the lower rack can accommodate larger sized dishes.

Depending on where you set the upper rack height,

  • the upper rack (A) can accommodate plates up to 20 cm (8 in.) in diameter.
  • the lower rack (B) can accommodate plates up to 30 cm (12 in.) in diameter.
upper rack locations

Note: The features and appearance of the racks and silverware baskets may vary from your model. Please refer to your user manual to check the design specific to your dishwasher.

How to lower the rack:

1 Grab the adjuster handles located at the left and right sides of the upper rack.
2 Then, push the upper rack downwards slightly at the same time.
push the upper rack downwards

Note: 

  • If you do not adjust with the left and right handle together simultaneously, the dishwasher door may not close properly.
  • Pull out the upper rack from the tub until it is fully revealed before adjusting the upper rack.
  • It is recommended to adjust the height of the upper rack before loading dishes into the rack. If you adjust the rack after loading the dishes, you may damage the dishes.
  • The features and appearance of the racks and silverware baskets may vary from your model.

How to raise the rack:

1 Pull the upper rack upwards without operating any adjuster handles.
2 The adjuster handle will latch, and the upper rack will move to the high position.
adjust handle will latch

You can remove the upper rack to accommodate large items in the lower rack. See the how to step instructions below and make sure not to lose the rack after removal.

Rotary type dishwasher

1 Pull the upper rack to the front until it is fully extended. Then, lift it slightly to remove it.
pull the upper rack to the front
2 Then, lift it slightly to remove it.
lift slightly to remove

Note: 

  • Do not operate the dishwasher without the upper rack. Otherwise, noise will occur, and the dishwasher will not operate properly.
  • Because the upper rack is removable, insert the upper rack properly to ensure the dishwasher operates normally. 

Waterwall type dishwasher

1 Hold the upper rack on both sides.
hold the upper racks
2 Pull out the upper rack from the tub until it is fully extended.
pull out the upper rack from the tub
3 Extend the holder rails on both sides and pull the upper rack to the end of the holder rail.
extend the holder rails

Note: 

  • Adjust the height of the upper rack before loading the dishes into the rack. If not, dishes can be damaged.
  • If the racks are completely removed, ensure that you do not lose the rack.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
View more

Samsung Online Store
online store online store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
samsung members samsung members

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
Warranty Information Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Read More

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
View more