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Raising an Error Report via Samsung Members app

Last Update date : Oct 08. 2024

Having issues connecting to a Wi-Fi network, sending or receiving text messages or even establishing a Bluetooth connection? Simply raise an Error Report through the Samsung Members app, and our Technical Team will be able to investigate the issue and provide further support to resolve your query. Follow the below guide to learn how to raise an Error Report through the Samsung Members app.

Need help raising an Error Report for your Galaxy Watch or Buds? Please check out our guide Raising an Error Report via the Galaxy Wearable App for more information.

If you would like to learn more about Samsung Members Community please click here.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Samsung Members app

2 Tap on Support

3 Scroll down the screen and select Send feedback

4 Tap on

5 Select Error reports

6 Choose a category below

7 Tap on Frequency

8 Choose between Once, Often or Sometimes

9 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on . Once you are ready to send your error report select

Please ensure Send system log data is ticked.

Reviewing Feedback

Once our Technical Team have investigated the issue you will be able to view the troublehooting steps & respond back to them via the Feedback option.

1 Launch Samsung Members app

2 Tap on Support

3 Scroll down the screen and select Send feedback

4 Select the Error report to view the response from our Error Reports Team

5 You can then review the reponses from our Samsung Members Team and even ask extra questions

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