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Lines on Samsung TV screen

Last Update date : Apr 11. 2024

There are a few different ways you might see lines or missing pixels on the TV screen. To determine whether this is a software problem or a hardware issue, please follow the steps below.

Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Troubleshooting

1 Check whether the lines on the screen are moving or permanent.

2 If the lines sway, check the input source (HDMI 1, Video, PC, etc.) and connection to see if they are properly connected. Disconnect and re-connect the video cable/HDMI to check if the issue is resolved.

3 Pull up the TV menu and check whether the issue persists.

4 If the lines continue to move or stay permanent, perform a Picture Test by selecting the following options below.

Performing a Picture Test

2023 - 2024 Model TVs: Settings > All Settings > Support > Self Diagnosis > Picture Test

2022 Model TVs: Menu > Settings > All Settings > Support > Self Diagnosis > Picture Test

2020 - 2021 Model TVs: Settings > Support > Self Diagnosis > Picture Test

2016 - 2019 Model TVs: Settings > Support > Self Diagnosis > Start Picture Test

2015 Model TVs: Menu > Support > Self Diagnosis > Picture Test

For a visual guide, head to Performing a Picture Test on your Samsung TV.

The Picture Test will display test pictures. If the Picture Test does not appear or you see an issue with the image, please contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team.

5 If you have exhausted the steps above, it may be best to have a technician look into this. please contact our technical experts on 1300 362 603 or reach out to Chat Support

This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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