Samsung top loader washing machine
safety recall
Which models are affected?
The following Australian (all states) models sold between 2010 – 2013 are affected:
SW80SPWIP/XSA
SW65V9WIP/XSA
WA85GWGIP/XSA
SW70SPWIP/XSA
WA85GWWIP/XSA
SW75V9WIP/XSA
How do I find if my washer is affected?
There is a sticker on the back of your washing machine (in one of 2 positions shown). Check if your washer has one of the model names listed.
What should I do if I have an affected model?
You should immediately stop using your washing machine. Moisture may penetrate the electrical connectors of the affected machines, which can cause the unit to catch fire. If the machine catches fire, there is a risk it will cause serious injury or death and / or damage to property. Incidents have occurred and caused damage to property.
Even if you have a machine that received a rework, you are entitled to a refund or replacement machine.
Let us know if your model is affected
Lodge your details using the below form:
Complete the form (opens in a new window) with your details so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 3-5 days.
Call us
Contact our Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, Monday to Sunday
If your model is affected, you are entitled to elect either a replacement (with a Samsung washing machine that is not subject to a product safety recall) or a refund. You are also eligible for an additional $100 extra incentive on top of your refund amount.
For all media enquires please contact: mediateam@samsung.com
If you have general questions please read the FAQ's:
What if I speak another language?
Samsung has made available a range of translated recall flyers that can be downloaded via the below links. Each link will provide a flyer in a range of languages most commonly spoken in Australia.
Arabic
Chinese Simplified
Chinese Traditional
Farsi
French
German
Greek
Hindi
Indonesian
Italian
Macedonian
Nepali
Punjabi
Sinhalese
Spanish
Tagalog
Tamil
Turkish
Urdu
Vietnamese
Bengali
Croatian
Gujarati
Japanese
Malayalam
Additional information
Latest Samsung Progress report July 2024