Front Load Washing Machine: fabric softener does not drain properly

Softeners should not be filled higher than line indicated with MAX.  If the softener is too thick to dispense properly, dilute it with water. However, make sure to not go over the MAX line.

The detergent drawer should be cleaned periodically to prevent the residues from building up and to prevent the issues with dispensing the detergent and the fabric softener.

Running empty cycles without adding any detergent or other additives helps flush water through the detergent drawer and siphons, clearing them out. If you see soap bubbles in the wash even though you didn't add anything to the drawer, this is residue that's being cleaned out of the system. Keep running more cycles until you don't see soap bubbles anymore.

Not only does this keep your washer clean, it also improves the washer's performance and helps prevent odors. To help prevent this residue from building up, do not exceed the manufacturer's recommended amount of detergent for your load size.

If the issue continues, replace the detergent drawer. If the issue continues even with a new detergent drawer, service may be required. To request service or in-warranty part replacement, visit our Support Center.