Why audio quality is lower than before in Gear IconX?

Last Update date : Oct 29. 2020

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from electromagnetic waves. 

 

• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (5 m). The distance may vary depending on the environment the devices are used in.

 

• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.

 

Otherwise, if your earbuds are dirty with dust or earwax, or anything else, please follow below steps to clean them for clear sound.

 

Basic maintenance

 

 

1 Before wearing the earbuds, make sure to clean your inside ear.
2 Wear and use earbuds with dry condition.
3 After using the earbuds, wipe an inside earbud tip with soft and dried towel to remove dust, earwax, or oil from your skin.
Why audio quality is lower than before in Gear IconX?

How to clean earbuds

 

Please cleaning your earbud periodically to use for extended period without problem.

1 Take off earbud tips from earbuds smoothly.
Why audio quality is lower than before in Gear IconX?

Note: Do not detach the earbud tip from earbud excessively. The earbud tip may tear.

2 Use a cotton swab and dried brush to remove any debris and foreign materials.
Why audio quality is lower than before in Gear IconX?

Note: Do not use liquid like alcohol or soapy water for cleaning earbuds as Gear IconX is not water resistant.

3 Once that’s done, if you still see a foreign substance, try brushing earbuds again to dislodge the remained that.
4 After complete cleaning, please assemble the earbud tip to earbud properly. Cover the latch at the bottom of the earbud with the earbud tip like below.
Why audio quality is lower than before in Gear IconX?

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