How to check the firmware version of Smart TV?
Last Update date : Oct 13. 2020
STEP1. METHOD 1
There are 2 methods of finding out the Firmware / Software version of a Smart TV.
Method 1 :
1
Press the Menu Button on the remote control and scroll down to Support option and select it. On the right hand side select Software Update
![]()
2
On the right hand side you will see a option Software update, just highlight it using the Arrow keys and DO NOT Press OK / ENTER Button. We just need to highlight it without selecting it.
![]()
3
Now while the Software Update option is highlighted press the INFO button on the Remote Control.
![]()
4
Once the Info button on the Remote Control is pressed, it will open up the Firmware version.
![]()
You can find out the Firmware / Software no. on the right hand side.
To check out the Method 2, you can click next button.
To know how to upgrade your TV Firmware please Click here
STEP2. METHOD 2
Method 2 :
1
Press the Menu Button on the remote control and select the Support option.
![]()
2
Scroll to the right using the arrow keys and select Contact Samsung.
![]()
3
Once Contact Samsung is selected it will open up the information in a seperate window
![]()
You can find the Firmware and other information about the TV under the Product information.
To know how to update your Firmware please Click here
Thank you for your feedback!
Please answer all questions.
Contact Info
Digital Service Center
![DSC icon image]()
![DSC icon image]()
Get customized support, access to DIY videos and FAQs, or schedule a callback request to connect with an expert.
Scan to access
Scan to access
WhatsApp
![WhatsApp image icon]()
![WhatsApp image icon]()
WhatsApp Us for services related interaction.
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Chat with us
![chat with us icon image contact info]()
![chat with us icon image contact info]()
Chat with us for product technical support, service center details, repair status, installation requests and more.
Sign Language
![Sign language image]()
![Sign language image]()
Video call with Sign Language interpreter assisted by Samsung product expert.
Available: 11 AM to 4 PM (Monday - Friday)
Available: 11 AM to 4 PM (Monday - Friday)
Face-to-Face Support
![Image of location icon]()
![Image of location icon]()
Whether your product is in warranty or out of warranty, we're here to help.
Remote Service
![Image of RM icon]()
![Image of RM icon]()
Remote diagnostics by our specially trained technicians for your Galaxy device and Samsung TV
Phone Support (India)
![image of phone dialer]()
![image of phone dialer]()
1-800-5-726-7864
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
Phone Support (Bangladesh, Sri Lanka, Nepal)
![Image of caller icon]()
![Image of caller icon]()