If you have seen the same product you purchased from samsung.com/my, or from our Shop App (Samsung Main Store only) that is cheaper at one of our Eligible Retailers ("Lower Priced Product"), you shall submit the following information in order to be eligible to claim for the Refund (as defined below):

1. Your Samsung Malaysia order number
2. The original email address that was used for the order
3. The ID (SKU) of the product being claimed. The SKU on the retailer’s website must exactly match your Samsung order
4. The cheaper price being requested to be matched
5. The date the cheaper price was listed on the retailer site
6. A URL to the offer on the retailers site
7. A screenshot of the cheaper price. This screenshot will need to show:
- Product model name
- Product ID or SKU
- Retailer name or logo
- Price advertised
- URL of the cheaper price advertised
- Stock availability
Please note:
- The cheaper product must be exactly the same as the product you purchased from samsung.com/my, or from our Shop App (Samsung Main Store Only).
- You must have submitted your claim within seven (7) days of your purchase date.
- The product must be publicly available from one of the Eligible Retailers listed at an advertised price lower than the price on samsung.com/my, or from our Shop App (Samsung Main Store Only) within seven (7) days of your purchase date.
- The product must be brand new and in stock, and it must come complete with all its original packaging.

Claims are limited to one (1) claim per product ID or SKU, per order.

If you haven't received your purchased product at the time of submitting your claim, don't worry. Complete the claim form as normal, and if your claim is approved we'll process any eligible refund after your product has been delivered.

You can find the product ID for your product in the order confirmation email you received from us after your purchase. It is normally listed under the product name.

It may also be listed as the Model Code, or SKU.

If you are unable to locate the product ID or SKU, please use our live chat to talk to our Customer Service team who will be happy to help.

• Customer who purchase any eligible Samsung Product from the Participating Store (each an "Eligible Product"), and within seven (7) days subsequently find the same Samsung product for sale online at a lower price by an Eligible Retailer, customers will be eligible to claim back the amount which is equivalent to the difference between the purchase price as per Invoice of the Eligible Product and the advertised price online by the Eligible Retailers of the Lower Priced Product (the “Refund”).

• Customers who purchased with any CIMB Bank Instalment Plans are not eligible for claims.

• Lower Priced Product must be advertised and offered by an Eligible Retailer that is publicly available on the Eligible Retailer's Malaysia website URL (e.g.www.retailer.com.my). Purchases from call centres are excluded.
• Lower Priced Product offered must be currently in stock and available to order and pay for dispatch or collection (i.e. available to 'add to cart').
• The SKU of the Lower Priced Product must be a product sold within Malaysia only and identical in terms of make, model, size or colour to the original purchased Eligible Product from samsung.com/my, or from our Shop App (Samsung Main Store Only).
• Lower Priced Product offered must be brand new, unmodified, and in original packaging. Refurbished, reconditioned, used, damaged, returned, modified, open box, demonstrator or otherwise not in the same condition products (including their packaging) are excluded.
• Lower Priced Products available at a lower price due to loyalty/employment programmes, trade In/ trade up promotions, cashback promotions or schemes, bundle pricing, voucher codes, network/data/monthly contracts or other collective deals are excluded.
• Lower Priced Product must not be a pricing error by the Eligible Retailer.
• Customer must be able to show reasonable supporting evidence of the above.

For the full list of criteria for eligible claims, please check our Terms & Conditions.

If your image is larger than 3MB, you'll need to resize it. You can do this in one of the following ways:

A. Using a Windows PC

1. Open the image in the Windows Photo app. This should happen automatically when you double click it.
2. Click the three dots at the top-right of the window.
3. Select ‘Resize’.
4. Select ‘Best for emails and messages’.
5. Give the file a name you'll remember and click ‘Save’.

You should now be able to upload the new file.

B. Using a Mac

You'll find all the steps you need to know under ‘Resize’, ‘Rotate’ or ‘Flip’ an image in ‘Preview’ on Mac 🡥.

When you've completed the steps, try uploading again.

C. Using an Android mobile device

1. Open your Android's camera.
2. Select ‘Settings’.
3. Set your Picture quality settings to ‘Standard’.
4. Take the picture again.

You should now be able to upload the new file. If you're still unable to, try setting your Picture quality to Low.

D. Using an iPhone or iPad

1. Tap the Photos app.
2. Find the image of your proof of purchase.
3. Tap ‘Edit’.
4. Tap the ‘Crop’ button in the bottom-left corner.
5. Tap the white square button in the bottom-right corner.
6. Choose the size you'd like to crop your picture to.

When you've done this, try uploading it again. If you're still unable to, follow the steps again and choose a smaller size.

For the full list of retailers, please check the table of Eligible Retailers.

Your claim will be checked and/or validated by our Customer Service team, and we'll update you on the status of your claim by email within seven (7) business days to fourteen (14) business days.

In some instances, your claim may be declined. Common reasons why your claim may be declined include:

We couldn't validate the cheaper price
We may not be able to validate the cheaper price purchase. This may be because the image(s) you provided didn’t include all the required information, or was blurry. Please ensure any image(s) provided clearly show:
- Product model name & ID or SKU
- Retailer name or logo, and URL
- Price advertised
- Stock availability

There was missing or inaccurate information
Your claim needs to include all the required fields, and valid details of your order made through samsung.com/my, or our Samsung Shop App (Samsung Main Store only). Claims also need to be made within seven (7) days of the date of purchase (Note: your purchase date counts as day 1).

The retailer requested is not eligible
We can only offer our Price Promise for Eligible Retailers, so please review this list before you submit your claim.

Once your claim has been successfully approved, and your order has been delivered in full, we will remit the refund directly to your original payment method. Refund typically take up to fourteen (14) business days of full delivery of the complete order.

Once your refund has been issued, we'll email you to let you know. You may need to wait a few days for the funds to appear in your account.

We will process your refund to the original payment method for your order within fourteen (14) business days after your claim has been approved, and your goods have been delivered, whichever is later.

If you have received an email confirming your refund has been processed, you may need to wait a few days for the funds to appear in your account.