samsung wallet on watch

Q. How does Samsung Wallet work on Watch? Click to Expand
A.

Samsung Wallet works on Watch by using Near Field Communication (NFC) technologies, allowing users to make a payment almost anywhere. Once you have enabled Samsung Wallet on your Watch, you can pay by launching the app, selecting desired card, and holding your Watch near the payment terminal, even if you don’t have your phone with you. And it’s safe. Payments have to be authenticated by your secure PIN.

Samsung Wallet on Watch doesn’t store or share your payment information, so you can pay without worries.

Q. What are the devices that support Samsung Wallet? Click to Expand
A.

Galaxy Watch6 and subsequent Galaxy Watch launch(es) suppport Samsung Wallet.
For Galaxy Watch5 and prior Galaxy Watch launch(es), Samsung Pay plugin is supported (payment card only).

Q. Can I use Samsung Wallet on Watch with non Galaxy device phones? Click to Expand
A.

You will need a compatible Galaxy mobile device with Android OS version 9 or above to use Samsung Wallet on your Galaxy Watch.
For non-Samsung Android mobile devices, only Samsung Pay app is supported on your Galaxy Watch.

Q. How do I install Samsung Wallet for Watch? Click to Expand
A.

If you are using a non-Samsung Galaxy device:
Please install Galaxy Wearable App from Google Play Store.
Launch Galaxy Wearable App
Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab.

If you are using a Samsung Galaxy device:
Launch Galaxy Wearable App
Go to Watch Settings
Go to Samsung Wallet
If Samsung Wallet is supported on your watch, you will be prompted to proceed. Click on Continue.
To use Samsung Wallet on your watch, you need to set a watch screen lock. Follow on-screen instructions on your watch to complete this step.

Q. How many cards can I register into Samsung Wallet on Watch? Click to Expand
A.

You can register up to 10 payment cards in Samsung Wallet.

Q. How can I register my card in Samsung Wallet on Watch? Click to Expand
A.

You can register your cards through Galaxy Wearable App.
1. Launch Galaxy Wearable App on your phone.
2. Connect your phone to Watch via Bluetooth® if it is not already connected. 3. Tap on "Watch settings" in Galaxy Wearable App.
4. Tap on "Wallet" and follow-on screen instructions on your device.
5. Tap on "Payment cards".
6. Tap on "Add card" shown on the screen to register your card and follow on-screen instructions on your device to complete the registration.
* There will be a prompt to set up a secure PIN in your Watch if you have not enabled the secure PIN lock.

Samsung Pay Supported Bank List
Samsung Pay Supported Bank List

7. You can either scan your physical cards or enter your cards details to add your cards in Samsung Wallet.

Samsung Pay Supported Bank List
Samsung Pay Supported Bank List

8. Depending on the policies set by your issuing bank, Samsung Wallet will prompt you to verify your digital card through a one-time-password (OTP) via SMS or a phone call to the bank.

Q. Do cards already registered in Samsung Wallet/ app on my phone automatically import to my Watch? Click to Expand
A.

No. Samsung Wallet app in your mobile phone is different from Samsung Pay in Galaxy Wearable App.
You need to register your cards separately in Samsung Wearables app in order to use Samsung Pay on your Watch.

Q. How do I use Samsung Wallet on Watch? Click to Expand
A.

Once you have activated Samsung Watch on your Watch and added your payment cards, simply press and hold the 'back' key to launch Samsung Wallet. Select your desired registered card, press the Pay button on your Watch and place your Watch near to the POS terminal.

Q. How do I make in-store purchases with Samsung Wallet on Watch? Click to Expand
A.

1. After putting on your Watch, enter PIN once to authenticate the device.
2. Press and hold the Back button to launch Samsung Wallet.

Samsung Pay Supported Bank List

3. The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card)

Samsung Pay Supported Bank List
Samsung Pay Supported Bank List

4. Tap on the "Pay" button to make payment.

Samsung Pay Supported Bank List
Samsung Pay Supported Bank List

5. Place your Watch over NFC area of the payment terminal to pay.

Samsung Pay Supported Bank List
Samsung Pay Supported Bank List
Q. Do I need to have an active internet data connection for Samsung Wallet on Watch to work? Click to Expand
A.

Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

Q. How can I keep track of purchases I’ve made with Samsung Wallet on Watch? Click to Expand
A.

The transaction history is shown in the Samsung Wallet or Samsung Pay accompanying app in Galaxy Wearable App.

Q. What is the "Retry" button I see when I am trying to make a payment? Click to Expand
A.

The “Retry” button appears when the countdown timer has reached its end and the device has not detected an MST or NFC payment or has not received a notification of a successful payment. The “Retry” button allows you to restart the payment process, one additional time, without reauthorisation by using Samsung Pay PIN.

Note: When a NFC transaction is completed, the "Retry" button will not be shown. Additionally, if a payment success notification is received, the "Retry" button will not be shown.

Q. Can I use Samsung Wallet on Watch without connecting to my phone? Click to Expand
A.

Yes, you can still use Samsung Wallet on Watch without connecting it to your phone.
Most cards will allow you to make up to 10 transactions* before you will need to connect to the internet and refresh the Samsung Wallet information.
*Please note that the number of transactions is subjected to the card issuing bank's policies. .

Q. How secure is Samsung Wallet on the Watch? Without a fingerprint scanner, how can I be sure someone won’t use my cards if I lose my Watch? Click to Expand
A.

Samsung Wallet on Watch protects your card information with the advanced security by using tokenisation, KNOX and PIN protection to make secure payments. Cards data is synced to Watch from your mobile device via a secured Bluetooth® channel.

Once Samsung Wallet is activated on your Watch, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Watch, and you won’t need to enter your PIN again until you take your Watch off.

Q. Is the Samsung Wallet PIN on Watch the same as the Watch device PIN? Click to Expand
A.

Yes. There is only one secure PIN used on the Watch.

Q. Do I have to enter my secure PIN for each payment? Click to Expand
A.

If the Watch is strapped on your wrist, you only have to enter the secure PIN once before all subsequent payments. If you take the Watch off your wrist, you have to enter the secure PIN each time before putting the Watch into payment mode.

Q. How do I use "Find My Mobile" to manage Samsung Wallet for Watch? Click to Expand
A.

If your Watch is lost or stolen, your payment information will not be accessible without your secure PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Wallet.

Q. How close do I have to place my Watch to the payment terminal in order for the payment to work? Click to Expand
A.

All Galaxy Watch have the NFC transponder located near the top of the watch. Device should be placed approximately an inch over the NFC or MST area of the payment terminal in order for the payment to work.

Q. What is the maximum number of times the PIN can be entered on the Watch before cards are deleted? Click to Expand
A.

After 10 wrong tries, Samsung Wallet for Watch will reset. All information and cards registered on the Watch will be deleted.

Q. How can I disconnect my Galaxy Watch from Samsung Wallet? Click to Expand
A.

You can disconnect your Galaxy Watch from Samsung Wallet in two ways:

i. Option 1. You can reset your Galaxy Watch.
ii. Option 2. You can pair your Galaxy Watch with a new mobile device. Your Galaxy Watch will automatically reset after pairing with a new mobile device.

Q. If I lose my mobile device, can I still use Samsung Wallet features on my Galaxy Watch? Click to Expand
A.

Yes. However, if you pair your existing Galaxy Watch with a new mobile device, your Galaxy Watch will reset and you will need to set up Samsung Wallet again on your Galaxy Watch.

Q. If I lose my Galaxy Watch, how do I delete my Samsung Wallet data from the Galaxy Watch? Click to Expand
A.

You can delete your Samsung Wallet data from your Galaxy Watch in two ways:

i. Option 1. Go to https://smartthingsfind.samsung.com/ to delete your data.
ii. Option 2. You can lock or delete your Samsung Wallet data via SmartThings Find.