how it works

Q. How does Samsung Wallet work? Click to Expand
A.

Samsung Wallet uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables supported devices to make secure transactions with nearly every payment terminal in the world. To use Samsung Wallet in stores, just swipe up to launch the app, verify it's you making the purchase and hold your device over the card reader.

Q. How can I register my card? Click to Expand
A.

Cards can be either automatically registered by scanning your card with Samsung Wallet or manually inputting the card information or place the back of your phone against your card via NFC feature. Then, depending on the policies set by your bank or credit union, Samsung Wallet will prompt you to verify your identity through a text message, or phone call.

Q. How many cards can I register into Samsung Wallet? Click to Expand
A.

You can register up to 10 payment cards in Samsung Wallet

Q. Can I register the same card with more than one device using Samsung Wallet? Click to Expand
A.

Yes. The total number of devices you can register a card may vary. Contact your card issuer for more details on the number of devices you can register your card on.

Q. How long will it take for my card to activate after registering it to Samsung Wallet? Click to Expand
A.

The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements to be met. If this amount of time has been exceeded, remove the card from Samsung Wallet and register it again. Contact your card issuer for assistance if you continue to encounter issues.

Q. When I attempt to register a card on Samsung Wallet, a message tells me that it cannot accept my card and to contact my bank. What can I do? Click to Expand
A.

We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Wallet. Additionally, there may be other items required prior registering a card with the Samsung Wallet service. Only your card issuer will have these details.

Q. Can I use Wi-Fi® to register my card in Samsung Wallet? Click to Expand
A.

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.

Q. Can I register a card when I am outside the country? Click to Expand
A.

Yes. However, attempting to register and activate a card while you are outside Malaysia may require you to contact your bank during the registration process.

Q. Can I use the same payment card on more than one device using Samsung Wallet? Click to Expand
A.

There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add using the same card differ among different card issuer. For additional information contact the card issuer.

Q. How can I create my own Samsung Wallet account? Click to Expand
A.

When you launch Samsung Wallet for the first time, you will be asked to sign in to a Samsung account if one is not already signed in on the device. If you do not have an account, you may create one.

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