technology

Q. What is MST? Click to Expand
A.

Magnetic Secure TransmissionTM or MST, is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver. .

Q. What is NFC? Click to Expand
A.

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Wallet uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

Q. What is the difference between MST and NFC technology? Click to Expand
A.

For Samsung Wallet, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost all merchants can accept MST, which makes Samsung Wallet the most accepted mobile payment service on the market.

Q. Which is more secure, MST or NFC? Click to Expand
A.

In the context of Samsung Wallet, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenization. .

Q. How close does the device have to be to the card reader for MST to work? Click to Expand
A.

The device must be placed within 5cm of the card reader in order for MST to work.

Q. How accurate is the fingerprint scanner? Click to Expand
A.

The fingerprint scanner is very accurate. It has a “False-Acceptance Rate” less than .00002%.

Q. What happens if my fingerprint is not recognised? Click to Expand
A.

You can enter the Samsung Wallet PIN you created as a backup option. If the fingerprint is not recognized after 20 consecutive attempts and the Samsung Wallet PIN has not been entered, Samsung Wallet will remove the data from the app and deregister all linked cards.

Q. If I send my phone for repair, do I have to reset Samsung Wallet? Click to Expand
A.

All payment information in Samsung Wallet will be deleted. You will need to set up Samsung Wallet and add your payment card information again.

Q. If I reset my device, what happens to my Samsung Wallet service? Click to Expand
A.

When performing a factory data reset, all payment information in Samsung Wallet will be deleted. You will need to set up and add your payment card information into Samsung Wallet again after your device has been reset.

Q. What should I do if I have an issue adding a payment card to Samsung Wallet? Click to Expand
A.

Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Wallet. Be sure that you are connected to the internet via a Wi-Fi network or your mobile data connection as Samsung Wallet requires an active internet connection when adding a payment card.

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