SAMSUNG REWARDS PROGRAM TERMS AND CONDITIONS
Updated as of 21 September 2023

PLEASE READ CAREFULLY. By enrolling in this program, you agree to the following terms and
conditions that govern the Samsung Rewards Program.

Note: Participation in the Samsung Rewards Program may vary depending on site launch.


A. Overview of Samsung Rewards Program

Samsung Rewards Program (the "Program") is a loyalty program sponsored by Samsung Malaysia
Electronics (SME) Sdn Bhd (“Sponsor”) through which individuals (“Participant(s)”) who have a valid
Samsung Account ID and agree to participate in the Samsung Rewards Program, may earn points
(“Point(s)”) that will be credited to Participant's Samsung Rewards Account (“Rewards Account") as set
forth herein.

The Program enables Participants to earn Points for each purchase on the Samsung.com shop and to
redeem the Points on their next purchase on the Samsung.com shop. By creating a Samsung Account ID,
the Participant will automatically be enrolled into the Program.
For additional information, please visit https://www.samsung.com/my/rewards/

B. Eligibility and Participation in the Program

1. Age: The Program is open to legal residents of Malaysia. Participants must have a valid Samsung
Account ID. Accounts are free, but subject to Terms and Conditions of Samsung Account. If you do not
have a Samsung Account ID, visit https://account.samsung.com and follow the links and instructions to
create an account. Additionally, to participate in the Program, a Participant must have a valid Samsung
Account ID. The Samsung Account terms and conditions form an integral part of these Terms and
Conditions. In case of any inconsistency or conflict between the terms of these Terms and Conditions
and the Samsung Account terms and conditions, these Terms and Conditions shall prevail. Unless you
are at least eighteen (18) years of age or older, you are not permitted to enter into these Terms and
Conditions or use the Program unless your parent or legal guardian understands and consents to the
terms and conditions of these Terms and Conditions. If you are a parent or legal guardian permitting a
person under the age of 18 years ("Minor") to use the Program, you agree to: (i) supervise the Minor's
use of the Program; (ii) assume all risks associated with the Minor’s use of the Program, (iii) assume
any liability resulting from the Minor’s use of the Program; (iv) ensure the accuracy and truthfulness of
all information submitted by the Minor or, if required by the laws of your jurisdiction, submit all required
information truthfully and accurately on behalf by the Minor; and (v) assume responsibility and are
bound by these TOS for the Minor’s access and use of the Program.

2. Registration: For Samsung Account IDs created after 11 April 2023, Participant will be automatically
enrolled onto the Program subject to these Terms and Conditions. Accounts that have been created
before the mentioned date will be required to sign up separately to Samsung Rewards. Continued
participation in the Program constitutes each Participant's continued full and unconditional agreement
to these Program Terms and Conditions, as they may be updated from time to time (“Rules”), and
representation that Participant meets the eligibility requirements set out in these Rules. Those who do
not comply with these Rules may be prohibited from participating in the Program as determined by
Sponsor in its sole discretion. There is a limit of one (1) Rewards Account per person/e-mail address,
regardless of whether more than one person uses the same e-mail address. The person who is the
authorized e-mail account holder of the e-mail address indicated when registering (and who otherwise
meets the eligibility criteria) will be deemed the Participant.

3. Participant's Personal Information: To learn how Sponsor will use the personal information collected
in connection with the Rewards Account and/or this Program, read Samsung account Privacy Notice
at https://account.samsung.com/membership/policy/privacy. The Participant agrees that Sponsor may
collects, uses, discloses, transfers and stores any personally identifiable data and information about
the Participant in accordance with Sponsor’s Privacy Policy.

4. Receive Notifications From Sponsor: By creating a Samsung Account ID, enrolling into the Program
and accepting these Rules, Participants hereby agree to receive email messaging to the email address
associated with his/her Samsung Account as set forth in Samsung account Privacy Notice at
https://account.samsung.com/membership/policy/privacy) and/or push notification messages to their
Samsung Mobile Device from Sponsor for promotional, information and/or other purposes.

5. Privacy and Protection of Personal Data: You agree that Sponsor may collect, use, disclose, transfer
and store personally identifiable data and information about you in accordance with Samsung account
Privacy Notice at https://account.samsung.com/membership/policy/privacy for purposes of operating
and managing the Program.

6. Confidentiality: You represent and warrant that you shall not publish information related to the
Program, the related promotions and/or any marketing material, any prices or discounts, if any, offered
under the Program in any medium (including on social media or any online platforms) or otherwise
disclose to any person. The Sponsor reserves the right to terminate or suspend or invalidate your
access or discontinue the Program without any prior notice, if the you do not comply or breach; or where
the Sponsor suspects that the you fail to comply any terms and conditions of the Program. In addition,
the Sponsor shall reserve the right to take legal action against you as it deems necessary in its sole
discretion to recover any damages from you to the fullest extent permitted by law.

C. Duration, Modification and Termination of the Program

1. The Program will continue until Sponsor announces its termination, which it may do at any time, with
or without notice to Participants. Sponsor also reserves the right to suspend or modify the Program, at
its discretion, at any time with or without notice. Termination, modification or suspension may affect a
Participant's ability to redeem accumulated Points.

2. A Participant's continued participation in the Program constitutes his or her acceptance of any changes
to these Rules.

D. Earning Points

1. Earning Points through Samsung Pay (Only applicable for limited number of countries and qualifying
devices).
a. Please check Qualifying device referring to https://www.samsung.com/my/samsung-pay/supported-devices/
b. Samsung Pay is available in South Korea, United States, China, Spain, Australia, Singapore,
Brazil, Russia, Thailand, Malaysia, India, Sweden, United Arab Emirates, Switzerland, Chinese
Taiwan, Hong Kong and Vietnam. Samsung is working to expand Samsung Pay to additional
regions.
c. The following are additional requirements for the use of Samsung Pay:
Download and install Samsung Pay application on a Qualifying Device subject to understanding
and accepting its terms of use; and Register a qualifying Credit, Debit and/ or Prepaid Card with
Samsung Pay ("Qualifying Card"). Not all cards are compatible.
d. Please check the Samsung Pay support page for list of supported cards referring
to https://www.samsung.com/my/samsung-pay/banking-merchant-partners/.
e. You will earn Points for each purchase using the Samsung Pay made with a Qualifying Device,
using a Qualifying Card, herein a "Qualifying Transaction". A Qualifying Transaction is complete
once you authorize a payment and it is successfully completed and you receive a confirmation
push notification. Please keep in mind the limitation that Participants may only earn Points for up
to 50 Qualified Transactions through Samsung Pay each month.
f. Points Earned and Tier Status for each Qualified Transaction. The number of Points that You will
earn for each Qualified Transaction will depend on Your current "Tier" status. Your Tier status is
based on the cumulative number of Qualified Transactions You have made in the current
calendar month as set forth in the table below.

Participant can earn a Tier status at any time in the month by making the required number of cumulative
Qualified Transactions. That Tier status will remain in effect as the minimum Tier Status for the following
full calendar month only (through the last day of the month at 11:59 p.m. MYT). Participant must requalify
for future calendar months. For example: If You make ten (10) Qualified Transactions in Month
1, You will earn Points based on Your "Silver" status for the remaining days of Month 1 and will maintain
“Silver” status for all of Month 2. If You only make three (3) Qualified Transactions in Month 2, Your
status as of the beginning of Month 3 will now be Bronze.

2. Earning Points through Other Samsung Applications/Programs: Samsung may, from time to time, offer
Points through the use of other Samsung applications and/or programs on the Devices. Each
application or program will provide details and terms regarding how to earn Points.

3. Earning Points through Special Offers: Samsung may, from time to time, offer Points and prizes through
promotional offers, promotional games, campaigns or events.

E. Point Value, Forfeiture of Points, & Viewing Points

1. No Cash Value or Transferability. The Points do not constitute property, do not entitle a member to
a vested right or interest and have no cash value. As such, Points are not redeemable for cash,
transferable or assignable for any reason, Accordingly, Points are not transferable upon death, as part
of a domestic relations matter or otherwise by operation of law. The sale or transfer of Points is strictly
prohibited. Points may not be sold on any secondary market, and any transfer of Points to a secondary
market shall be deemed void. Any Points remaining in a Participant not entitle a member to a vested is
canceled will be forfeited without compensation. There shall be no carry over or transfer of Points to
other Sponsor programs, unless otherwise determined by Sponsor in its sole and absolute discretion.

2. Point Expiration. Points earned from 17 October 2023 onwards (12.00 a.m.) will be valid for thirty six
(36) months (“Valid Period”), through the last day of that month at 11:59 p.m. MYT. Points not redeemed
during the Valid Period will expire and be forfeited.

3. Accrued Points Viewable in Participant’s Rewards Account. The number of Points collected by
each Participant will be tracked in the Participant’s Samsung Rewards Account. Points will be credited
to Participant’s Rewards Account after (i) confirmation of transaction completion; (ii) the applicable
return period has lapsed; and/or (iii) the applicable chargeback window has closed. However, each
Participant will have the responsibility of ensuring that his/her Points are properly credited. Any claim
for Points not credited accurately must be received by Sponsor within seven (7) days of the date of
claimed accrual of such Points. Manual issuance of Points can take up to sixty (60) days. Sponsor shall
have no liability for any printing, production, typographical, mechanical or other errors in the Points
summaries or Participant Reward Account. Sponsor reserves the right to invalidate Points from a
Participant Rewards Account if it determines that such Points were improperly credited or obtained
fraudulently. Sponsor reserves the right to require proof of accrual of Points and Sponsor reserves the
right to delay the processing or redemption of any Points without notice to Participants in order to assure
compliance with these Rules. Participants are responsible for maintaining the confidentiality of their
Participant Rewards Accounts and activity on their Participant Rewards Account, and Participants
agree to accept responsibility for all activities that occur under their Rewards Account. Without limiting
any other remedies, Sponsor may suspend or terminate a Participant’s Reward Account if Sponsor
suspects that a Participant has engaged in fraudulent activity in connection with the Program.
Participation in the Program is subject to these Rules, as well as policies and procedures that Sponsor
may adopt or modify from time to time. Any failure to abide by these Rules or any policies or procedures
implemented by Sponsor, any conduct detrimental to Sponsor, or any misrepresentation or fraudulent
activities in connection with the Program may result, in addition to any rights or remedies available to
Sponsor in law or equity, in the termination of participation in the Program, as well as forfeiture of Points
accrued to date, all as determined by Sponsor in its sole discretion.

F. Rewards Redemption from the Rewards Catalogue on Samsung Members App

1. Points may be used to redeem items in the Rewards Catalogue once Participants have accrued the
required Points. The total number of Points Participants can use is the number of Points available in
their Rewards Account.

2. Redeeming Points Earned from the Rewards Catalogue:
a) Participant may visit the Rewards Catalogue within the Members App to redeem items with
accrued Points.
b) To redeem items from the Rewards Catalogue, follow the links and instructions to browse through
the Rewards Catalogue. Once Participant has located an item he or she would like to redeem,
he or she can redeem the item by clicking on the "Redeem" button. Participant will receive
confirmation that the item has been redeemed and the associated Points will be deducted from
his/her Rewards Account.
c) Sponsor reserves the right to modify the list of items available for purchase/redeem, as well as
their corresponding Point values, at any time for any reason.
d) All purchases/redemption for items from the Rewards Catalogue are final and the Points will be
deducted from Participant's Rewards Account.
e) Sponsor reserves the right to substitute an item advertised with an item of equal or greater value
if due to unavailability or for any other reason.
f) Fulfilment process and timing will vary depending on the Reward purchased through the Rewards
Catalogue. Details will be provided at the time of purchase.
g) Except as otherwise provided herein, no refunds will be provided on any purchased item. If for
any reason a purchased item is received damaged, becomes unavailable, or cannot be fulfilled,
Sponsor, in its sole discretion, reserves the right to replace the purchased/redeemed item with a
similar item of equal or greater value.
h) Third party voucher/ rebates/ coupons/ offer items ("Third Party Items") may be available for
redemption through the Rewards Catalogue. To the extent permitted by law, Sponsor disclaims
any warranty, accuracy, fitness for use, condition, or representation in respect of any Third Party
Items in any aspects including but not limited to quality, accuracy, non-infringement of third party
rights and compliance of any applicable laws or regulations or that any third party will honor or
acknowledge the Third Party Item. The use of the Third Party Item may be governed by such
third party's terms of use, privacy policy, terms and conditions or such other agreement.

G. General Terms and Conditions

1. Sponsor reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the
case of suspension, is suspected of using, the Program in a manner inconsistent with these Rules or
any federal or state laws, statutes or ordinances. In addition to suspension or discontinuance of the
Program eligibility, Sponsor shall have the right to take appropriate administrative and/or legal action,
including criminal prosecution, as it deems necessary in its sole discretion.

2. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of
criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek
damages from any such person to the fullest extent permitted by law. Sponsor’s failure to enforce any
of these Rules shall not constitute a waiver of that, or any other, provision.

3. The Program is provided to individuals only. Corporations, associations, including school organizations,
or other groups may not participate in the Program.

4. All questions or disputes regarding eligibility for the Program, the availability of items, or a Participant’s
compliance with these Rules will be resolved by Sponsor in its sole discretion.

5. Sponsor is not responsible for any incorrect or inaccurate information supplied by Participants while
participating in the Program.

6. Participants are responsible for the payment of all taxes which may result from participation in the
Program.

7. Participants are responsible for maintaining updated contact information associated with their Samsung
ID.

8. The Program is subject to all applicable laws and regulations and Participants shall comply with all
applicable laws and regulations.

H. Limitation of Liability

1. Sponsor, and its parent, subsidiary, affiliate, franchisees, and related companies, and each of its and
their respective officers, directors, employees, shareholders, agents and promotional and advertising
agencies, successors, assigns (collectively the “Released Parties”) are not responsible for any printing or
computer error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission,
theft or destruction or unauthorized access to or alteration of Program materials or for technical, network,
telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate
transmission of Program information due to technical problems or traffic congestion on the internet, at any
web site or any combination thereof. In the event that the Samsung Members App and/or the Rewards
Program is temporarily corrupted and suspended, notice of such will be provided and Participants will be
advised to (1) not redeem Points until such time that the Program, as originally intended, may be resumed
and (2) that Qualified Transactions during this time period completed will not generate Points for the
Participant.

2. By participating in the Program, each Participant accepts all responsibility for, and hereby releases and
agrees to indemnify and hold harmless Sponsor and their Released Parties from and against any claims,
liabilities, damages, or expenses that may arise from actions taken by such Participant and/or Participant’s
participation in the Program, or for any harm or injury caused by any third party.

3. IN NO EVENT SHALL RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF ANY
OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT PARTICIPANT HEREBY
WAIVES ANY AND ALL RIGHTS TO ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL,
EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS FROM SPONSOR AND ITS LICENSORS.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SPONSOR’S
CUMULATIVE LIABILITY TO PARTICIPANT ARISING FROM ANY CAUSE OF ACTION WILL AT ALL
TIMES BE LIMITED TO THE LESSER OF (A) YOUR ACTUAL LOSS; OR (B) MYR1,000. THE
FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

4. Released Parties are not responsible for any products or services offered in the Rewards Catalog other
than those manufactured by Sponsor. TO THE FULLEST EXTENT ALLOWABLE BY LAW, SPONSOR
SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED,
REGARDING THE PRODUCTS AND/OR SERVICES SOLD THROUGH THE PROGRAM, including any
implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from
course of dealing or course of performance.

5. As a condition of participating in the Program, Participant agrees that, except where prohibited, any and
all disputes, claims and causes of action arising out of, or connected with, the Program or any item
purchased therein shall be resolved individually with Sponsor and/or Third Party (if any), without resort to
any form of class action. All issues and questions concerning the construction, validity, interpretation and
enforceability of these Rules, Participant’s rights and obligations, or the rights and obligations of Sponsor
in connection with the Program, shall be governed by, and construed in accordance with, the laws of
Malaysia, without giving effect to any choice of law rules.

6. If any provision of these Rules is found to be invalid or unenforceable by a court of competent jurisdiction,
such provision shall be severed from the remainder of these Rules, which will otherwise remain in full force
and effect


Sponsored by: Samsung Malaysia Electronics (SME) Sdn Bhd (Level 15, Mercu 2, No. 3, Jalan Bangsar,
KL Eco City, 59200 Kuala Lumpur, Malaysia)