Duplicate payment happens when more than one payment comprising the same amount is made for a single order.

If you believe that a duplicate payment has been made please contact our Customer Support team at 1-800-88-9999 (24 hours / 7 days a week) or email us at my_shop@samsung.com for assistance.

The refund process for a duplicate payment may take 7-14 business days depending on your payment method and the financial institution involved. We apologise for any inconvenience caused.