Why SIM card cannot be detected

You can try to restart your phone, if problem insists, you can refer to below steps.

First, we need to determine whether the error is with the SIM card or the SIM card slot.

You will need to prepare either another phone or another SIM card to perform for this.

Either one of the device will determine the possibility of the issue. 

After testing, if find out is sim card faulty please refer to Telco provider.

If existing phone's SIM slot may be faulty, please continue refer to below steps.

When SIM card is cannot be detected, there are other possible causes:

1. SIM card is not inserted proberly.

Solution: How to install SIM card proberly.

2. Loose SIM card slot will caused the card losing the connection with the reader of the device.

Solution: You can try to apply some pressure to the slot check again if the slot hold the SIM properly.

3. Dust over the slot and SIM card reader making the slot incapable of reading the card properly.

Solution: Gently wipe the contacts or use compressed air to remove it.

Take note: Do not apply excess pressure on the slot as it might cause permanent damage.
If you are not able to fix it please take a photo to the store or visit our nearby service centre.

Book Appointment service is available.

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For all other queries or further technical assistance, please call Samsung Customer Careline or Live Chat with our Technical Team online, 

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